Google Analytics Training Seminar

1. Google Analytics Training Seminar Wednesday 5th February, 2014 10:00am – 12:00pm

2. Matt Lynch Your Presenter: Vorian Agency General Manager • General Manager of Vorian Agency – Delivering integrated online and offline marketing solutions to business wrestling with how to market in today’s changing environment. • With over 20 years Information Technology and Online Marketing Experience, primary speciality being Search Engine Optimisation (SEO), working both within agency and in-house roles as a digital marketing specialist. • Enjoys keeping up with the 'bleeding edge' of technology advancements and social media evolvement to ensure current knowledge in an ever changing landscape, leading to early adoption and determination of opportunity for marketing enhancement. • Local, national and international project experience particularly in the field of Travel with companies such as Trafalgar Tours, The Travel Corporation brand and travel properties, Stella Travel and Best Flights; Matt has earned a reputation as an online marketing expert and search evangelist for thoroughness, quality, technical knowledge and success driven results. Matt's previous role was as the Global Online Marketing Manager for Trafalgar, coordinating the online marketing efforts with international teams for this global brand.

3. Connect with Matt… LinkedIn: http://au.linkedin.com/in/mattlynchseo About Me: http://about.me/au.mattlynch Twitter: https://twitter.com/mattrlynch Facebook: https://www.facebook.com/mattrlynch Google+: https://plus.google.com/100121124281684757846 Pinterest: http://pinterest.com/mattrlynch Instagram: http://instagram.com/#mattrlynch FourSquare: https://foursquare.com/mattrlynch Klout: http://klout.com/#/mattrlynch Email: matt.lynch@vorian.com.au

4. Interactive Questions? During today’s session, you are welcome to tweet questions to our Vorian Agency Twitter Account @vorianagencyusing the hashtag#voriantraining https://twitter.com/vorianagency

5. Housekeeping Before we start, please note the following: • Exits • Toilets • Mobile Phones on Silent • Water bottles and Snacks • Question & Answer session at end of the Presentation • A link to the Presentation Slide Notes and Video will be emailed to you • Vorian Agency info packs are provided to showcase our service offering • Vorian staff are available to arrange an appointment to assist your specific needs • Please provide your feedback on today’s seminar on the supplied questionnaire • Please invite others you may know to register for our free seminar series • Keep an eye on the time for car parking

6. In today’s session… We’re going to learn to view insights and data about your website and online marketing. • Which marketing initiatives are most effective • Accurate website traffic patterns/trends • Which customer and customer segments are most valuable • Where visitors come from and what do they do on the site • How can the website convert more visitors into customers • Which keywords resonate with prospects and lead to conversions • Which online ad or creative is the most effective • Where people leave the site • Which pages retain visitors the longest • What search terms people use to find the site • Show you how visitors find and use your site!

7. Gain insights that matter Google Analytics not only lets you measure sales and conversions, but also gives you fresh insights into how visitors use your site, how they arrived on your site, and how you can keep them coming back. Google Analytics is perhaps the most commonly used, free, famous, and recognised as the standard of web statistics. Google Analytics gives very accurate statistics on not only traffic but also keeps track of almost everything a cookie can store (browsers, type of OS, plugins installed, etc.) on each unique visitors. It is also used to keep track of Google Adwords (Pay Per Click - PPC), integrates with Google Webmaster Tools (GWT), and can be used with Apps (IOS and Android Applications). Video: 1. Google Analytics In Real Life - Online Checkout

8. Why do we need Analytics? The goal of analytics is to drive organisational efficiencies and overall improvement. A true data driven analytic solution will help an organisation to tackle their most complex problems and create unique, predictive capabilities, driving intelligent decisions. Video: 2. Google Analytics In Real Life - Landing Page Optimization Video: 3. Google Analytics In Real Life - Site Search

9. There are other tools… Google Analytics is the one of the best online analytics tool and software to track your website traffic and stats. There's a myriad of hosted web analytics solutions. Some are free, most are not. A few are priced as a flat, monthly rate while others offer a tiered pricing structure based on number of page views. Many companies offer analytics software hosted as a service. Some common names in this space include: • Webtrends • Adobe (Omniture) • Mint • Clicky • Chartbeat • StatCounter • Piwik • Open Web Analytics • GoSquared • Woopra • Reinvigorate • Clearwebstats • Mouseflow • Webalizer • LeadLander • Performancing Metrics • OneStats • MyBlogLog • GoStats • Clicktale • Crazyegg • Kissmetrics • SiteMeter • AWStats

10. Server Side Log File Analysers Beware of web log file analysers. While they give decent data, the collection methods are much different. Log analysers give you great information on what happens as visitors connect to your servers. However, actions they take once they receive a page from your site can’t be tracked. This includes interactive content consumption and the URL to where they exit. From the server we have access to: • Error logs • Access logs A statistical analysis of the server log may be used to examine traffic patterns by time of day, day of week, referrer, or user agent. Efficient web site administration, adequate hosting resources and the fine tuning of sales efforts can be aided by analysis of the web server logs. Marketing departments of any large organisation that owns a website should be trained to understand these powerful tools. … then there are programs such as Hitwise, Alexa; that provide a look at competitors in specific verticals, based on aggregated data from ISPs.

11. Implementing Google Analytics Google Analytics Requires JavaScript included into the code of your website by your website designer:

12. Getting Started… Go to: http://www.google.com.au/analytics

13. How to Signup First you would need to create a Google Analytics account. To do this, visit Google Analytics Signup Page. You will see a screen like the one below. If you already have a gmail account, then use that to sign-in with.

14. Creating a Google Account If you do not have a gmail account, then you would have to create an account for yourself, completing the following details:

15. After signing into Google In step one; you enter your site information. The fields are pretty self explanatory. You enter your Website’s URL, Account name (it can be anything that you like), country, and the time zone.

16. How to Install GA in WordPress There are 3 ways to install Google analytics in WordPress. • Direct paste it in your theme’s footer.php right above the </body> tag. • Add to the functions.php • And by far the easiest, install a plugin. The Google Analytics for WordPress plugin allows you to track your websites or blog easily and with lots of metadata.

17. Glossary of GA Terms

18. Glossary of GA Terms The following is a summary of the more common reporting terminology used through Google Analytics, that we should understand: • Visits (total number of visits to your site)This metric is a count of sessions that have been active on your site for the selected date range. If a user is inactive on your site for 30 minutes or more, any future activity is attributed to a new session. Users that leave your site and return within 30 minutes are counted as part of the original session.The initial session by a user during any given date range is considered to be an additional visit and an additional visitor. Any future sessions from the same user during the selected time period are counted as additional visits, but not as additional visitors. • Unique Visitors (total number of unique visitors to your site) • Pageviews (total number of pages viewed on your site)A pageview is an instance of a page being loaded by a browser. The Pageviews metric is the total number of pages viewed; repeated views of a single page are also counted.Google Analytics logs a pageview each time the tracking code is executed on a web page.

19. GA Glossary continued… • A unique pageview, as seen in the Content Overview report, aggregates pageviews that are generated by the same user during the same session. A unique pageview represents the number of sessions during which that page was viewed one or more times. • Pages per Visit (average number of pages viewed per visit)The Pages/Visit (Average Page Depth) metric displays the average number of pages viewed per visit to your site. Repeated views of a single page are counted in this calculation. This metric is useful both as an aggregate total as well as when it is viewed with other dimensions, such as country, visitor type or mobile operating system. • Average Time on Site (average time on site for each visitor)The average duration of visits (sessions) to your site for the selected time frame. Session time is calculated by adding up time on page for each page in the session except for the last page in the session. The average time on site is determined by dividing the total time on site by the number of sessions for the selected time frame. Time on site calculations do not include the amount of time that visitors spend on the last page in the session, because there is no way to determine how long the visitor spent on the last page.

20. GA Glossary continued… • Bounce Rate (Percent of single-page visits)The Bounce Rate is the percentage of bounced visits to your site. A bounce is calculated as a single-page view or single-event trigger in a session or visit. The following situations qualify as bounces: A user clicks A link deep into your site sent by A friend, reads the information on the page and closes the browser.A user comes to your homepage, looks around for A minute or two and immediately leaves.A user comes directly to A reference page on your site from A web search, leaves the page available in the browser while completing other tasks in other browser windows and the session times out. • New Visitors (Percent of total visitors who visited your site for the first time)New Visitors — The first time A browser accesses your site, Google Analytics records the visitor as new. This is done by checking to see if the _utma cookie for your domain exists on the browser. if it does not, the visit is considered A first-time visit.Returning Visitors — Google Analytics records A visitor as Returning when the _utma cookie for your domain exists on the browser accessing your site

21. GA Glossary continued… • Demographics: It’s key to understand whether the right consumers are making it to the site. If only a handful of total website visits come from local consumers, the business needs to evaluate its SEO/SEM approach. • Engagement: The length of time a visitor stays on a website is an important indication of whether the site is attracting the right type visitor and if it’s set up in an engaging way that keeps the visitor there to learn more. • Technology (Browser & OS): Comparing metrics across browsers and operating systems informs whether the website is properly optimised on all platforms. • Mobile: Evaluating performance indicators for those accessing the site through desktop, mobile or tablet is valuable in determining whether the site is properly optimised for each platform.

22. The components of GA Advertising & Campaign Performance Video: 4a. Audience Reports Video: 4b. Traffic Sources Reports Video: 4c. Remarketing with Google Analytics Overview

23. The components of GA Analysis & Testing Video: 5a. The new Segment Builder Video: 5b. Custom Reports in Google Analytics

24. The components of GA Audience Characteristics & Behaviour Video: 6a-6e 60seconds collection

25. The components of GA Cross-device & Cross-Platform Measurement

26. The components of GA Data Collection & Management

27. The components of GA Just for Mobile APPs

28. The components of GA Product Integrations Video: 7 GA in 60 Seconds Linking AdWords & Analytics

29. The components of GA Sales & Conversions

30. The components of GA Site & APP Performance

31. Accessing Anywhere Anytime Check out the available apps (free and paid) on your favourite tablet or smartphone.

32. Google Analytics Premium Google Analytics Premium offers all the power and ease you expect from the standard version of Google Analytics plus extras that make it perfect for large businesses. With more processing strength for granular insights, a dedicated services and support team, service guarantees and up to 1 billion hits per month, all for one flat USD $150,000 p/a fee. At a glance: • Increased hit limit of 1 billion per month provided, tiered pricing available for those with higher needs. • 50 Custom Variables to measure what matters to you. • Unsampled Data, analyze custom reports with pinpoint accuracy. • SLAs: rest assured all your data is being collected at least 99.9% of the time. • A team of Google experts to guide you, with 24/7 support available for critical issues. Video: 8. Welcome to Google Analytics Premium

33. Big Datanothing more than a big buzzword Big data is the term for a collection of data sets so large and complex that it becomes difficult to process using on-hand database management tools or traditional data processing applications. The challenges include capture, curation, storage, search, sharing, transfer, analysis, and visualization. The trend to larger data sets is due to the additional information derivable from analysis of a single large set of related data, as compared to separate smaller sets with the same total amount of data, allowing correlations to be found to "spot business trends, determine quality of research, prevent diseases, link legal citations, combat crime, and determine real-time roadway traffic conditions." Big data has breathed new life for marketers because more data can mean more and better predictive models. The real issue I've experienced is that many businesses don't currently use, or know how to use, the data that they are already collecting... or able to collect. Sir Francis Bacon, an 18th-century founder of the modern scientific method, famously argued that “Knowledge is Power.” In today's world, “Knowledge is Profit”.

34. Google URL Shortener & Campaign Tracking • To assist your marketing campaign reporting and tracking of the efforts of links you post and measure the effectiveness of your activities, consider using a consistent URL shortener such as Google’s goo.gl • Google Analytics Campaign Link Tagging Tool is also very useful to create tagged URLs with campaign and source information that you can then shorten. The results are then measured within Google Analytics to show the effectiveness of different mediums.

35. Follow-up Questions? After today’s session, you are welcome to tweet questions to our Vorian Agency Twitter Account @vorianagencyusing the hashtag#voriantraining https://twitter.com/vorianagency

36. Keep Connected After today’s session, I encourage you to explore Google Analytics further for your business. Please feel free to connect with me if you have additional questions: LinkedIn: http://au.linkedin.com/in/mattlynchseo Don’t forget to follow Vorian Agency on LinkedIn: http://www.linkedin.com/company/vorian-agency All of my other Social Media links are available on About.Me: About.Me: http://about.me/au.mattlynch Email: matt.lynch@vorian.com.au

37. Please… invite others We would like to thank you for your attendance to today’s seminar on Google Analytics. • A link to the Presentation Slide Notes and Video will be emailed to you • Vorian Agency info packs are provided to showcase our eight key areas • Vorian staff are available to arrange an appointment to assist your specific needs • Please provide your feedback and hand-in the supplied questionnaire • Please invite others you may know to register for our free seminar series and forward them a copy of today’s seminar email.