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Whole systems review of older people’s services

Whole systems review of older people’s services. Marion Gee Project Manager Stephen Townsend Advisor for older people. The review process. national service framework standards themes views and experiences of older people and carers. The review process. learning from the pilots

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Whole systems review of older people’s services

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  1. Whole systems review of older people’s services Marion Gee Project Manager Stephen Townsend Advisor for older people

  2. The review process • national service framework standards • themes • views and experiences of older people and carers

  3. The review process • learning from the pilots • role of advisors for older people • future reviews

  4. National Service Framework for Older People • eight standards • six themes • engaging older people and carers • equity • person centred care • promoting independence • whole system working • leadership and governance

  5. The views and experiences of older people and carers • conferences and workshops • literature review • recognised diversity • used a wide range of methods and tools • peer interviewers

  6. Learning from the pilots • Leeds and West Sussex • whole system review • complexity and size of communities • site visits and interviews

  7. Role of advisors • adding an older person’s perspective • interviews • site visits • participating in review team • putting policy into action

  8. Future reviews • concordat between commissions • developing a integrated approach • reducing burden of inspection • project board and expert advisory group

  9. Future reviews • ten whole system reviews • November 2004 - July 2005 • national report • feeds into comprehensive performance assessment

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