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Functional vs. Dysfunctional Group Decision-Making. Advanced Marketing Management Marketing 6202. What Key Factors Affect Group Functionality?. The Group’s Decision-Making Style vs. The Individual’s Decision-Making Style. Functionality is in the eye of the beholder.
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Functional vs. Dysfunctional Group Decision-Making Advanced Marketing Management Marketing 6202
What Key Factors Affect Group Functionality? • The Group’s Decision-Making Style vs. • The Individual’s Decision-Making Style
Functionality is in the eye of the beholder The same group may be perceived as highly functional by one member and highly dysfunctional by another
Functionality is in the eye of the beholder The key is the match between the group’s style and the individual’s style
Group Decision-Making Styles • Autocratic • Functional • Consensus
Marketing Finance Distribution Operations Specialized by Function
Individual Decision-Making Style • The individual’s preferred style is based on key personality traits: • Introversion vs. Extroversion • Leadership • Locus of Control • Need for Cognition • Assertiveness
Avoiding (or Correcting) Dysfunction • Have a quick discussion about the group’s decision-making style in period 1: • Was it intentional or did you just fall into it? • Does it seem to be effective? • Do you want to change it?