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Rogers. Current Issues. Evolving customer behavior Highly competitive market, with new entrants Changing Technologies (keeping up). Decisions. Evolving customer behavior Meet customer demands (introducing new products and quadruple bundles) Highly competitive market, with new entrants
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Current Issues Evolving customer behavior Highly competitive market, with new entrants Changing Technologies (keeping up)
Decisions • Evolving customer behavior • Meet customer demands (introducing new products and quadruple bundles) • Highly competitive market, with new entrants • Being industry leaders • Customer Service • Changing Technologies (keeping up) • Changing our technologies-> to provide quality service to our customers
Diversified Roger Communications Inc. • Wireless • Postpaid Voice, wireless data, prepaid voice
Wireless • Emerging industry • Growth of 1.8% every year • Data usage (Smartphone)