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MGMT Chuck Williams. Chapter 3 Organizational Environments and Cultures. Designed & Prepared by B-books, Ltd. Changing Environments. Characteristics of Changing External Environments. Environmental Change Environmental Complexity Resource Scarcity Uncertainty. 1.
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MGMT Chuck Williams Chapter 3Organizational Environments and Cultures Designed & Prepared byB-books, Ltd.
Changing Environments Characteristics ofChanging External Environments Environmental Change Environmental Complexity Resource ScarcityUncertainty 1
Components of the General Environment • Economy • Technological trends • Sociocultural trends • Political / Legal trends 2
Customer Competitor Supplier Industry Regulation Advocacy Group Specific Environment 3
Making Sense of Changing Environments Environmental Scanning Evaluating External Environments Interpreting Environmental Factors Acting on Threats and Opportunities 4
Internal Environments Internal Environment The trends and events within an organization that affect the management, employees, and organizational culture • important because it affects what people think, feel, and do at work • organizational culture is the set of key values, beliefs, and attitudes shared by organizational members 5
Successful Organizational Cultures Adaptability Consistency Involvement Clear Vision Sales Growth Employee Satisfaction Profits Return on Assets Quality 5.2 Source: D.R. Denison and A.K. Mishra, Organization Science 6 (1995): 204-223
Changing Organizational Cultures • Behavioral addition • is the process of having managers and employees perform a new behavior. • Behavioral substitution • is having managers and employees perform a new behavior in place of another behavior. • Change visible artifacts • such as the office design and layout, company dress codes, etc. 5.3