IRgA Digital Services Survey Results

1. IRgA Digital Services Survey Results The IRgA Digital Services Committee

2. The creation, preparation, manipulation and management of digital files created for the purpose of conveying information for electronic distribution, print output or archival purposes Digital Services

3. Sent to 2766 email addresses 903 opened and viewed the message 217 responded to the survey Survey Results – Overview

4. 135 responses 67 agree completely with the definition Several noted lengthiness of definition Other change noted – addition of the word digital “The creation, … management of ‘digital’ files…” Q1 – Please comment on the definition of “digital services” as defined by the committee.

5. Q2 – Charging digital services to customers is a necessary role for reprographics firms • 210 responses • 67.6% Strongly Agree and 21% Agree

6. 210 responses 90% (189) responded “Yes” and were directed to Q6 Q3 – Does your company charge for digital services?

7. 22 responses 68.2% responded “No” Q4 – If No, do you plan to charge for digital services within the next 12 months?

8. 19 responses 42.1% responded “Competition doesn’t charge” 68.4% responded “Other” noting they charge sometimes, that software and machines do the work minimizing the cost, or that they are suppliers Q5 – If No, please describe the main reason for not charging for digital services?

9. Q6 – For what types of services do you charge? (Select all that apply) • 180 responses

10. 162 responses ‘Other’ responses noted “all of the above,” “depends on the customer” or “depends on the service” Q7 – How do you determine charges?

11. 159 responses For those responding ‘Yes’ - ranges provided started at $5 and were as high as $50 Q8 – Do you have a minimum digital services charge?

12. 161 responses 70.2% said ‘Yes’ noting that discounts depended on the customer, were for large volumes or were based on competition Q9 – Do you discount or waive the charges based on volume?

13. 182 responses Q11 – Do you track the percentage of digital services to sales volume?

14. 134 responses 54.5% responded ‘Yes” Q12 – If Yes, have you defined the categories or sub categories of digital services?

15. 183 responses Q13 – What is the size of your company?

16. Q14 – Do you have people on your staff dedicated to _____ digital services? (Check all that apply)

17. 176 responses Q15 – What is your geographic location?

18. Charles A. Gremillion III, A&E – The Graphics Complex; Chair, Digital Services Committee Mark Axford, Imaging Technologies Services, Inc. Chuck Hayes, OCB Reprographics Betsy Kahn, Copycat Print Shop Inc. Tony Militano, Carbon Copy Digital Casey Simpson, MBC Precision Imaging Thank you to the Best Practices Committee