1 / 15

REACH112 REsponding to All Citizens needing Help Presentations of the emergency access pilots

REACH112 REsponding to All Citizens needing Help Presentations of the emergency access pilots. Gary Machado EENA. Agenda. Accessibility of 112 in Europe REACH112 Contract Pilot countries Project partners Deployment Devices Description of the pilots Challenges. Accessibility of 112.

noam
Download Presentation

REACH112 REsponding to All Citizens needing Help Presentations of the emergency access pilots

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. REACH112REsponding to All Citizens needing Help Presentations of the emergency access pilots Gary Machado EENA

  2. Agenda • Accessibility of 112 in Europe • REACH112 Contract • Pilot countries • Project partners • Deployment • Devices • Description of the pilots • Challenges

  3. Accessibility of 112 • 70 million citizenswithhearingimpairementin Europe • According to the EC, 112 accessible only in 7 countries • Various trials in the EU countries have revealed that: • Fax is a slow procedure that requires pre-registration of users • SMS is widely used but less effective in an emergency due to unforeseeable time transmission • Specific proprietary chat services implemented at local level will not spread all over Europe. • The experts unanimously agree these are not viable on the long run.

  4. REACH112 Contract Project Acronym: REACH112 Project Reference: CIP-ICT-PSP-238940 Contract Type: CIP Pilot Action B Start Date: 01/07/2009 Duration: 36 months End Date: 30/06/2012 Project Cost: 8,800,000 € Project Funding: 4,4000,000 € Project website: www.reach112.eu PROJECT CO-FUNDED BY THE EUROPEAN COMMISSION

  5. Pilot Countries 5 pilots countries 6 Emergency Services

  6. Project partners National Police Authority SOS Alarm AnnieS 4CTelecom OMNITOR AuPix NOKIA University of Bristol - Centre for Deaf Studies EENA Avon Fire and Rescue Service Avon and Somerset Police Authority IES Solutions Royal National Institute for Deaf People eISOTIS Agencia Galega de Emerxencias SERTEL Vodafone WebSourd SIEMENS IvèS France Telecom Grenoble Hospital

  7. Objectives • Improve person to person communication • Improve accessibility of 112 • IP devices to be used by citizens • Total Conversation: simultaneous voice, real-time text and video (for sign language for instance) • Use of relay services (e.g. sign language to voice) • 12-month with real emergency calls (if any)

  8. Devices • PC/Laptops • Videophones • Textphones i.e. telephone with a screen and a keyboard, designed for people with hearing problems. • Mobiles 3G video phones • Mobile text phones • Smartphones • Total conversation phones

  9. Pilots: France National Emergency Platform with a deaf operator (sign & text) and a non-deaf operator (text & voice)

  10. Pilots: the Netherlands Direct access to 112 - standard stage 1 PSAP in Driebergen- with Real-Time Text (Real-time text discussions ultimately continues with local PSAPs)

  11. Pilots: Galicia, Spain Video Relay Centre or or Direct access to 112 with Real-Time Text (possibility to activate video as well)

  12. Pilots: Sweden Video Relay Centre activated at the same time Direct access to 112 with Total Conversation (voice, real-time text and video)

  13. Pilots: UK National pilot Relay Centre: sign language/text to Voice Local pilot Local emergency center (fire, EMS or Police) with sign language operator using video, text and voice

  14. Challenges for emergency services • Adaptation of emergency services to new media: video and real-time text • Routing the emergency call to the right PSAP • Getting caller-location information

  15. Prepared by Gary Machado EENA More information: gm@eena.org

More Related