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What is headspace ?

What is headspace ?. headspace is Australia’s National Youth Mental Health Foundation. It works to reduce the impact of mental illness and drug and alcohol use on young people in Australia.

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What is headspace ?

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  1. What is headspace? headspace is Australia’s National Youth Mental Health Foundation. It works to reduce the impact of mental illness and drug and alcohol use on young people in Australia. headspace Southern Downs is governed by a Consortium of four agencies: RHealth Limited (lead agency), Southern Downs Mental Health Service, DRUG ARM, and Southern Queensland Institute of TAFE. headspace National Youth Mental Health Foundation Ltd is funded by the Australian Government Department of Health and Ageing under the Youth Mental Health Initiative Program Created on 2705/2011. Last updated 04/08/2011.

  2. What is headspace Southern Downs all about? • Providing a confidential FREEservice to 12 – 25 year olds in the Southern Downs region • No referral required, ring or drop in to arrange an appointment • a youth friendly health service that is responsive to the needs of young people • A one-stop shop of youth workers, counsellors, GPs, vocational and drug & alcohol workers who have specific expertise in working with young people. headspace National Youth Mental Health Foundation Ltd is funded by the Australian Government Department of Health and Ageing under the Youth Mental Health Initiative Program Created on 2705/2011. Last updated 04/08/2011.

  3. What is headspaceSouthern Downs NOT about? • headspace Southern Downs cannot provide: • Emergency services • Out of hours services • These services are provided by your local hospital. headspace National Youth Mental Health Foundation Ltd is funded by the Australian Government Department of Health and Ageing under the Youth Mental Health Initiative Program Created on 2705/2011. Last updated 04/08/2011.

  4. What to expect at headspace Southern Downs: Intake Assessment- • Your first appointment is with a headspace staff member. It takes about 1 hour. • The appointment begins by explaining what happens at headspace Southern Downs and completing a full assessment where we can start to understand your needs. • Feel free to bring a friend or family member. First appointment headspace National Youth Mental Health Foundation Ltd is funded by the Australian Government Department of Health and Ageing under the Youth Mental Health Initiative Program Created on 2705/2011. Last updated 04/08/2011.

  5. What to expect at headspace Southern Downs: • The staff member undertaking the Intake Assessment will be your Care Coordinator. • Their role is to monitor your path through the headspace Southern Downs journey as you may see different people who have specific skills can help with different issues. • Allocated • Care Coordinator • If at any time you wish to discuss any aspects of your journey through headspace, your Care Coordinator is the person to contact. headspace National Youth Mental Health Foundation Ltd is funded by the Australian Government Department of Health and Ageing under the Youth Mental Health Initiative Program Created on 2705/2011. Last updated 04/08/2011.

  6. What to expect at headspace Southern Downs: • We understand that you have a lot going on in your life so we will remind you of your appointment by providing a text message 2 days out and a phone call the day before. • Please tell us if you cannot make it so we can put someone else in that space. • If you or your family are having trouble getting to headspace Southern Downs we have a transport assistance scheme available (please ask your Care Coordinator or Receptionist about accessing this scheme). • Reminder System • Transport Scheme headspace National Youth Mental Health Foundation Ltd is funded by the Australian Government Department of Health and Ageing under the Youth Mental Health Initiative Program Created on 2705/2011. Last updated 04/08/2011.

  7. What to expect at headspace Southern Downs: • Ongoing • care • Once your intake is completed the Care Coordinator will discuss with you the options available to meet your needs. • This may include an appointment with a Doctor to get a Mental Health Treatment Plan, which allows you to see a Psychologist or Social worker at headspace Southern Downs. • You may see different people at headspace Southern Downs as you work through certain issues. • Appointments usually last 1 hour and depending on what issues you need help with will determine how many times you will need to come to headspace. • The average number of sessions is 5. headspace National Youth Mental Health Foundation Ltd is funded by the Australian Government Department of Health and Ageing under the Youth Mental Health Initiative Program Created on 2705/2011. Last updated 04/08/2011.

  8. What to expect at headspace Southern Downs: • We keep all of your information on one secure computer program, which is only available to headspace staff membersand contractors. • The law stops us from sharing your personal information outside of these people unless we have your permission to do so. • Record Keeping • headspace Southern Downs is part of a national organisation that collects de-identified data for research purposes. • Your personal details are not in any way associated with this data. headspace National Youth Mental Health Foundation Ltd is funded by the Australian Government Department of Health and Ageing under the Youth Mental Health Initiative Program Created on 2705/2011. Last updated 04/08/2011.

  9. What to expect at headspace Southern Downs: • Consent • In Qld law no age of consent is specified. • Consent is based on the ability of the young person to understand the nature and extent of treatment, and side effects of treatment. • If you are under 16 years it requires that the young person be encouraged to involve parents in knowledge of treatment but places the 'best interests' of the young person above any parental right to be informed. • Your Care Co-ordinator will discuss this with you at the beginning of the intake assessment. headspace National Youth Mental Health Foundation Ltd is funded by the Australian Government Department of Health and Ageing under the Youth Mental Health Initiative Program Created on 2705/2011. Last updated 04/08/2011.

  10. For further information and resources don’t forget our website: www.headspace.org.au/southerndowns headspace National Youth Mental Health Foundation Ltd is funded by the Australian Government Department of Health and Ageing under the Youth Mental Health Initiative Program Created on 2705/2011. Last updated 04/08/2011.

  11. Opening times: • 9:00am - 5:00pm Monday-Friday • email:headspace@rhealth.com.au • Address: 51A Wood St, WARWICK 4370 • Postal: PO Box 346, WARWICK 4370 • Ph: 07 4661 1999 • Fax: 07 4661 1099 headspace National Youth Mental Health Foundation Ltd is funded by the Australian Government Department of Health and Ageing under the Youth Mental Health Initiative Program Created on 2705/2011. Last updated 04/08/2011.

  12. Service improvement suggestions can be made in the following ways: • A suggestion box is available in the waiting room at headspace Southern Downs • Verbally to the staff at headspace Southern Downs who will then alert the Manager • In writing addressed to:The Manager, headspace Southern Downs PO Box 346, Warwick 4370 • If you are still unhappy with the outcome you can get in touch with the Health Quality and Complaints commission on toll free 1800 077 308 SUGGESTIONS headspace National Youth Mental Health Foundation Ltd is funded by the Australian Government Department of Health and Ageing under the Youth Mental Health Initiative Program Created on 2705/2011. Last updated 04/08/2011.

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