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Day 1, Session 4 Building Your Service Catalog

Day 1, Session 4 Building Your Service Catalog. Session 4 Overview. Preparing Your CMDB for Self-Service Configuring Virtualization Self-Service Connecting Your Tenants to Cloud Resources Day 1 Recap Next Session Preview. Why the CMDB is the Key to Self-Service.

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Day 1, Session 4 Building Your Service Catalog

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  1. Day 1, Session 4Building Your Service Catalog

  2. Session 4 Overview • Preparing Your CMDB for Self-Service • Configuring Virtualization Self-Service • Connecting Your Tenants to Cloud Resources • Day 1 Recap • Next Session Preview

  3. Why the CMDB is the Key to Self-Service • Allows us to “close the loop” from an ITSM perspective • Rich repository of data for populating menus • Automates tracking of updates to our configuration items (CI) • Easily create custom classes for tracking • Key data types • Contact Data (via user CIs in Active Directory) • Physical and Virtual Servers (via VMM and SCOM) • Service Info (VM and service templates) • Application Data (via SCCM, VMM, SCOM)

  4. Preparing the CMDB for Self-Service

  5. Connector Framework Integration – Configuration Item Visibility Configuration Manager Hardware inventory, software inventory, software updates Primary computer owner based on Asset Intelligence data Operations Manager Operations Manager discovered objects Distributed Applications (Service Manager Business Service based on deployed application from VMM Service Template) Active Directory Active Directory data for user, user groups, printers, computers User contact information, organization, notification addresses Virtual Machine Manager Virtual Machines and Virtual Machine Template Configuration Items Service Manager connectors facilitate System Center and Exchange connectivity for CI data and notifications. Orchestrator Integration Packs facilitate automating activities across System Center, LOB and 3rd Party management tools.

  6. Integration Virtual Machine Manager Operations Manager Orchestrator Configuration Manager Active Directory Notifications via Exchange Service Manager LOB 3rd Party Management Tools Inbound to System Center Bi-directional from Orchestrator Bi-Directional for notifications/reporting Bi-directional run book integration Service Manager Data Warehouse Bi-directional Connector for automation activities and executing automation workflows Configuration Items and Automation Data populated into CMDB Inbound and outbound notifications and Reporting Automation commands issued to System Center, 3rd Party tools and Line of Business Applications

  7. Demo Configuring Connectors in Service Manager

  8. Demo “Whitelisting” Additional Classes for the SCOM CI Connector

  9. Automated Service Delivery Architecture Service Manager Service Catalog Request Offering Runbook Runbook Runbook Request SCO Web Service Orchestrator Service 1 4 2 3 6 5 Runbook Activity SM Runbook

  10. Service Manager Orchestrator With Service Manager, you get the first four for free!

  11. Demo Building a Simple, Powerful and Effective Service and Request Offering

  12. Configuring Virtualization Self-Service

  13. Automated Request Fulfillment Steps Publish ‘New VM’ to Service Catalog Invoke Deploy VM Runbook Monitor for New VM Created and Deployed Import Deploy VM Runbook & Data Create a ‘New VM’ Request Build ‘New VM’ Request Offering CREATE INVOKE 1 2 3 5 6 4 MONITOR

  14. Import Templates: Minimize data entry by providing default values Standardize processes Ensures compliance Standardized data capture Can be used to create or update any object

  15. Build • Request Offerings • Offering that Consumers request using the Service Catalog • Based on a template • Creates a Service Request or Incident • Defines user prompts for data input • Defines mapping of user responses to properties

  16. Publish • Service Offerings • Container used to identify and classify standard IT services • Contains one or more request offerings • Consistent display of service-related details including: • Knowledge articles • Service level agreement information • Cost and chargeback–related information

  17. Configuring Role-Based Access • Configured Using Catalog Groups • User sees offerings based on their role • User roles mapped to user groups within Active Directory • Provide access at the service offering level or at the individual request offering level Private Cloud Offerings Enterprise LOB App Offerings VDI Offerings Development of Offerings

  18. Simplified Portal Easy to use Portal • Silverlight web parts provide rich experience • Familiar SharePoint user experience Easy to customize Portal • Customize look & feel using standard SharePoint admin tools • Dynamic forms are configuration driven using wizards • Extensible via custom web parts

  19. Self-Service Experience Tailored to User • Provider-published and Consumer-initiated • Expresses IT requests in business language • Consistent delivery of service each time, every time • Enables Consumer to choose what level of service + cost they want

  20. Monitoring Progress View status in work item forms Easily link over to Orchestrator console to view detailed status Retry failed runbooks ORCHESTRATOR Detailed status down to activity level Historical view of runbook execution Input, output and runtime variable data SELF-SERVICE PORTAL Summarized view of status for consumer EMAIL NOTIFICATIONS Notify about progress, failure, or successful completion Rich HTML formatted emails with context data inserted SERVICE MANAGER

  21. Cloud Services Process Management Pack Model Extensions & Views Project Capacity Pool Cost Center Logical Network Placement Tag VIP Template … Service Request Templates 20+ service request templates Provision VMs Project creation Capacity management Automated work item activity templates Service Catalog Content 20+ request offerings Based on service request templates Runbooks/Workflows New runbooks for Orchestrator and workflows for Service Manager to automate request offering fulfillment

  22. Demo Configuring Your Self-Service Virtualization Provisioning Offering

  23. Connecting Tenants to Your Cloud Resources

  24. Updating User Roles You may need to update user roles to provision access to newly added resources, including: New Service Templates New Service and/or Request Offerings New Fabric Resources Users can have membership in multiple user roles

  25. Demo Updating User Roles

  26. Module Summary In this module, you learned about: • Preparing Your CMDB for Self-Service • Configuring Virtualization Self-Service • Connecting Your Tenants to Cloud Resources

  27. Day 1 Recap Key Planning Considerations Mapping Requirements to Features Building the Cloud Fabric Developing Runbook Automation Designing Offerings for the Service Catalog Delivering an Optimal Self-Service Experience Register for Day 2 of the Jumpstart Moving from Private to Hybrid Cloud with System Center 2012 and Windows Azure IaaS available at http://www.microsoftvirtualacademy.com/

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