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Performance Measurement How to Win Friends (for your project) and Influence People

Performance Measurement How to Win Friends (for your project) and Influence People. Neil Bergsman CFO, Maryland Department of Juvenile Services Presentation to NGA Executive Policy Forum on Criminal Justice Information Miami Beach, Florida June 20, 2005. The Big Questions.

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Performance Measurement How to Win Friends (for your project) and Influence People

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  1. Performance MeasurementHow to Win Friends (for your project) and Influence People Neil Bergsman CFO, Maryland Department of Juvenile Services Presentation to NGA Executive Policy Forum on Criminal Justice Information Miami Beach, Florida June 20, 2005

  2. The Big Questions • What do I measure? • What do I do with the results?

  3. Overview • Results should open a dialogue about the strategy. • Use intermediate measures to tie expenditures to results. • Develop a “strategy map” to show the causal chain from your project to ultimate results.

  4. Audiences for your Performance Data • Budget decision-makers • Analysts • Budget shop • Governor & staff • Legislature and staff • End-users • Outside stakeholders • Public/media • Advocates

  5. Why Measure? • I’m required to • To help sell my project • To evaluate my results • To provide management information

  6. “Performance measurement should be tied to the budget process” But how?

  7. If the measure turns out badly, what are we supposed to do? Reduce funding? If the underlying need is still important, why would we cut back on our efforts? Increase funding? To put out a big fire, you send in more trucks. Fire the manager? Maybe it’s bad management, but maybe it isn’t. Analyze the strategy. The Performance Measurement Dilemma

  8. Readily obtained Within control of managers Not directly connected to policy outcomes Not persuasive in arguing for resources Output Measures

  9. Measures final good to public customers Good for assessing success in a policy area Difficult to connect to particular expenditures Slow to show effects Effect from outside factors swamps policy effects E.g. economic conditions, national/regional drug trends Not credible in selling a specific project Outcome Measures

  10. Intermediate Measures • For purposes of selling your project, an INTERMEDIATE measure is often the most meaningful and persuasive information

  11. Strategy Map • Shows relationships • from your expenditures • To whatever it’s supposed to change • To whatever that’s supposed to change • To the ultimate outcome

  12. Strategy map for warrant system Input/output Production function Outcome Law Enforcement Stop Warrants issued by court Crime Prevented Outstanding Warrants identified Entered in Warrant system Repeat offenses prevented

  13. Warrant System-Possible Measures

  14. The Performance Measurement Triangle Valid and reliable Cost/Effort • Communication value • Easily interpreted • Obvious relationship to policy outcome

  15. Remember…. • Audience • Purpose

  16. Thank you Neil Bergsman Maryland Department of Juvenile Services bergsman@djs.state.md.us

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