Human Factors in Cabin Safety

1. Human Factors in Cabin Safety Cabin Safety Seminar Bangkok 2008

2. What are Human Factors?

3. What are Human Factors? Anything to do with people

4. Human Factors • Human beings and their work environment

5. Human Factors • Human beings and their work environment • Human beings and technology

6. Human Factors • Human beings and their work environment • Human beings and technology • Human beings and procedures

7. Human Factors • Human beings and their work environment • Human beings and technology • Human beings and procedures • Human beings and the environment

8. Human Factors • Human beings and their work environment • Human beings and technology • Human beings and procedures • Human beings and the environment • Human beings and human beings

9. The human being is the centrepiece of the framework and is the most critical and flexible component. It does have limitations which can be predicted

10. Human limitations must be taken into account during the design phase of all other components of the system

11. SHEL Model • Software – policies, procedures and processes • Hardware – technology • Environment – situation and culture • Liveware – human interaction

12. SHEL Model Software Regulations Written instructions Company policy Symbology SOP’s Manuals Checklists Publications Training

13. SHEL MODEL Hardware Galley design Trolley design Emergency equipment Exits Crew jump seats

14. SHEL MODEL Environment Temperature Noise Lightening Air quality Turbulence Sleep Financial situation Regulatory oversight

15. SHEL MODEL Liveware CRM Team work Leadership Cultural differences Corporate culture Attitudes Training

16. SHEL Model • Software – policies, procedures and processes • Hardware – technology • Environment – situation and culture • Liveware – human interaction

17. Flight Deck and Cabin Crew Why are we different?

18. Historical Background • Origins of the job • Public perception • Corporate attitudes

19. Physical Separation • Lack of awareness of other’s duties • Different flying schedules • Locked flight deck door • Different FT/DT regulations

20. Psychological Isolation • Personality differences • Differences in motivation

21. Regulatory Factors • Sterile flight deck procedures • FT/DT limitations • Licensing issues

22. Organizational Factors • Administrative segregation • Training issues • Scheduling

23. Solutions • Joint crew training

24. Solutions • Joint crew training • CRM

25. Solutions • Joint crew training • CRM • FT/DT limitations

26. Solutions • Joint crew training • CRM • FT/DT limitations • Briefings

27. Solutions • Joint crew training • CRM • FT/DT limitations • Briefings • Emergency procedures

28. Solutions • Joint crew training • CRM • FT/DT limitations • Briefings • Emergency roles & procedures • Corporate culture

29. SHEL Model • Software – policies, procedures and processes • Hardware – technology • Environment – situation and culture • Liveware – human interaction

30. Manufacturers and Cabin Crew

31. Challenges • Exit design • Equipment design and location • Galley design

32. Solutions More input from cabin safety experts in the design of • Cabin interiors • Equipment • Galley layouts.

33. Human Factors Issues • Training • Briefings • Emergency procedures • Passenger management • Cultural differences • Teamwork • Disruptive passengers

34. Questions?