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Cabin Safety Evaluation Program

A program monitoring Crewmember compliance with safety standards & regulations to maintain a safe cabin environment. Includes evaluation components, rating criteria, and corrective action plan details.

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Cabin Safety Evaluation Program

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  1. Cabin Safety Evaluation Program

  2. What is a Cabin Safety Evaluation? A performance evaluation program that monitors Inflight Crewmember compliance with regulatory and company policies and procedures. Benefits of this program allow for continual improvement of our processes to maintain a safe environment for Crewmembers and Customers.

  3. Program Components • Introduction • Background • Program Components • Closed Loop Process

  4. Cabin Safety Evaluations • For Inflight Service • To uphold our number one Value • Ensure onboard compliance of safety • Ensure onboard compliance of regulatory standards • Gain a snapshot of what is happening operationally • Hold crewmembers to a safety standard • Identify areas of opportunities for best practice and learning • For the FAA • Safety Attribute Inspections • We say what we are doing per FAA SOP • Element Performance Inspections • We are doing what we said (SAIs) we are doing

  5. How was the Cabin Safety Evaluation created? • Developed in three pieces • CSE Form • CSE Crewleader Guide • CSE Closed Loop Process • New 8900 in FSIMS • FAA Inspector Enroute Checklist • ATOS EPIs • Current QSR program • Industry best practice • Feedback from our local FSDO

  6. Who will conduct them? Short term: • Inflight Supervisors • Managers • Directors • JBU - College of Inflight Long term: • Quality Assurance Auditors/Evaluators

  7. CSE FORM

  8. Rating Criteria • YES - The behavior is demonstrated 100% of the time when the opportunity exists • YES WITH COACHING - The behavior is demonstrated only after the Crewmember has been coached on the proper procedure. Applicable to Pre-flight tasks and those tasks where the ability to witness completion again exists. • NO – The behavior or part of the behavior is not demonstrated even after coaching. • NOT OBSERVED - Selected when a task is not observed by the Auditor due to seat location or anything impeding view of the task. • NOT APPLICABLE - Selected when a task that is the responsibility of the position of the Crewmember being evaluated or procedure does not apply for specific flight flown.

  9. Attend Inflight Crew Briefing

  10. Up-to-date Flight Attendant Manual

  11. Attend Integrated Crew Briefing

  12. Preflight Evacuation Slides/Rafts/Pressure Gauge

  13. Preflight Portable Oxygen Bottle (POB)

  14. Preflight Galleys, Carts and Restraints

  15. Make “Exit Row Criteria” PA

  16. Conduct Exit Row Briefing

  17. Monitor Electronic Devices

  18. Perform Ground Security briefing with Capt. and GSC or designee prior to closing door

  19. Arm Primary Door then Secondary Door

  20. Complete Cabin Compliance Check

  21. Take assigned jumpseat immediately after Compliance Check

  22. Take Brace Position for Take Off

  23. Maintain secure galley throughout service/flight

  24. Conduct Cabin Checks every 10-15 minutes

  25. Perform proper procedures for Flight Deck entry/exit

  26. Verbally communicates “doors are disarmed and cross checked” via interphone

  27. Details of Corrective Action Plan (CAP) • Description of previous safety related occurrences • Description of Immediate Action to be taken • Estimate Date of Implementation • Person responsible for delivering the CAP • Submit to Inflight Standards for approval

  28. Brief description of the conversation that will take place with the Crewmember • Progressive Guidance recommendation, additional training, etc. • Acceptable methods of delivering the CAP • one-on-one (preferred) • Phone • Unacceptable method of delivering the CAP • E-mail

  29. Indicate when the CAP will be discussed • Within 10 days of the approval of the CAP • If this can not be scheduled within 10 days, include an explanation • Crewmember on LOA, PTO etc.

  30. Indicate who will deliver the CAP with the Crewmember • In the event of Supervisor absence, identify another Leader to implement the CAP

  31. Quality Assurance • Reports generated by tasks and rating criteria to highlight and research systematic trends • Reports generated to ensure Supervisor compliance to program • Reports will be provided to Inflight Service Leadership, FAA, and JBU • Audits will be conducted to investigate root causes and solutions to systematic and chronic issues

  32. Debriefing a Cabin Safety Evaluation • Should occur onboard before Initial Descent or after the flight • Ensure privacy • Keep situational awareness a priority (Customers, volume of conversation, etc.) • Let the Crewmember know you will also be following up with their immediate Supervisor • Invite self critique • Ask how they thought they did • Provide constructive and balanced feedback • Be specific and direct • Talk about performance rather than the performer • Reference Flight Attendant Manual whenever possible when explaining proper procedure

  33. Cabin Safety Evaluations • To uphold our number #1 Value – Safety • Ensure onboard compliance of Safety • Ensure onboard compliance of regulatory standards • Gain a snaphot of what is happening operationally • Hold Crewmembers to a Safety standard • Identify areas of opportunities of best practice and learning

  34. Cabin Safety Evaluation Program

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