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Boost Call Management and Customer Satisfaction with Microsoft Dynamics 365 CTI Connector

NovelVox offers Microsoft Dynamics CTI Connector for Cisco, Avaya, Genesys, and Amazon Connect contact centers. With this powerful solution, you can seamlessly integrate computer-telephony integration (CTI) capabilities into your CRM system and streamline customer interactions. <br><br>For more information:<br>Url: https://www.novelvox.com/cti-connector/ms-dynamics/<br>Email: marketing@novelvox.com<br>

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Boost Call Management and Customer Satisfaction with Microsoft Dynamics 365 CTI Connector

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  1. Boost Call Management and Customer Satisfaction with Microsoft Dynamics 365 CTI Connector

  2. How Microsoft Dynamics 365 CTI Connector Revolutionizes Call Management Poor customer service costs US companies $62 billion annually. Meeting rising customer expectations is critical to staying competitive. Integrating advanced telephony systems with Microsoft Dynamics 365 CRM helps contact centers transform customer journeys, eliminate inefficiencies, and enhance agent performance for better call management and faster response times.

  3. Intelligent ACD Dynamics 365 integration with intelligent ACD routes calls based on detailed customer profiles, reducing call transfers and improving FCR. • Caller identity and location. • Demographics and history. • Relevant agent routing.

  4. Contextual Screen Pops Dynamics CRM connector provides agents with contextual screen pops, revealing customer details to enhance interaction efficiency. • Immediate access to customer details. • Name, location, and interaction history. • Reduced screen toggling.

  5. Real-time Call Analytics Dynamics CTI Connector offers real-time analytics, helping supervisors monitor calls and proactively improve customer interactions. • Real-time analytics display. • Monitor wait times and queue lengths. • Proactive call management.

  6. Integrated Omni-channel Messaging Dynamics 365 CTI enables seamless switching between communication channels, ensuring a consistent customer experience across all platforms. • Email, chat, and social media integration. • Contextualized interactions. • Reduced call volumes.

  7. Transform your MS Dynamics environment with NovelVox's advanced integration solutions. Click Here to Read More

  8. Biggest Library of Ready Integration

  9. About us NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, AI-powered bots, wallboards, and much more.

  10. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens. www.novelvox.com +1 9288645100 marketing@novelvox.com

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