Microsoft Dynamics 365 Customer Service Implementation

Nov 26, 2020

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Microsoft Dynamics 365 Customer Service Implementation provides features & tools for organizations to manage the services they provide to customers.

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Microsoft Dynamics 365 Customer Service Implementation

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Microsoft Dynamics 365 Customer Service Implementation Microsoft Dynamics 365 Customer Service Implementation provides features & tools for organizations to manage the services they provide to customers. Customer issues are tracked through cases and all interactions related to a case are recorded. You can create queries, and route cases to the right channel. Service-level SLA can be created and tracked, service schedules can be created, and performance & productivity can be managed. Dynamics 365 for Customer Service Features Omni-Channel Engagement Self-service and communities Agent enablement Unified knowledge Digital intelligence Case Tracking Field Service Integration

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