1 / 7

CXInfinity - The Business Messaging and Customer Engagement Platform

Brands with omnichannel customer engagement strategies are able to retain over 89% of their customers. So experience the all-new digital omnichannel customer engagement platform u2013 CXInfinity to fuel sales and delight customers. Be a step closer to your customer by engaging with them when and where your customers are over a unified workspace.

novelvox
Download Presentation

CXInfinity - The Business Messaging and Customer Engagement Platform

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. The Business Messaging and Customer Engagement Platform

  2. 9 out of 10 customers want an omnichannel experience with seamless service between communication channels. So, engage with your customers when and where it matters the most in real-time by managing all interactions over a single integrated interface. The Business Messaging and Customer Engagement Platform

  3. With CXInfinity, do it all Right Manage Empower Engage Intelligent routing to ensure the right agent handles the right conversation One agent workspace for all channels with powerful built-in tools Powerful supervisor workspace to manage contact center team The Business Messaging and Customer Engagement Platform

  4. Focused Solution for CXInfinity for Cisco CXInfinity for Credit Union The new-age customer engagement platform for Cisco Contact Centers The Credit Union member service & engagement platform The Business Messaging and Customer Engagement Platform

  5. Why CXInfinity for your contact center? • Increase in cross-sell and up-sell revenue by 2.4x • Improve Agent Utilization • Rate by 9.3x • Improve Customer Satisfaction (CSAT) • by 34% • Improve Customer • Contact Abandonment • Rate by 20% • Improve Net Promoter Score (NPS) by 20% • Improve Customer Response Time by 51% The Business Messaging and Customer Engagement Platform

  6. About CXInfinity CXInfinity is the business messaging and customer engagement platform to connect with the customer at the right time over the right channel. It’s an integrated and optimized solution that speaks of trust and technology carried for 11 years with NovelVox in the contact center industry. With 98.7% of customer retention and over 70 3rd party integration, NovelVox has launched CXInfinity that offers infinite scalable and flexible solutions for instant customer support, sales, & marketing over a unified console allowing a switch between channels but not screen/applications. CXInfinity solution caters to businesses of all sizes, including Enterprises and verticals. The Business Messaging and Customer Engagement Platform

  7. The Business Messaging and Customer Engagement Platform

More Related