Embrace Productivity with Cisco and Digital Channel Integration

1. www.novelvox.com Embrace Productivity with Cisco and Digital Channel Integration

2. www.novelvox.com The Need For a Digital Contact Center Cost 24/7 Data driven Insights Reduction Accessibility Changing Customer Preferences Competitive Advantage Better Speed & Efficiency

3. www.novelvox.com Types of Digital Channels Email CoBrowse Video Chat Voice Channels Webchat SMS

4. www.novelvox.com Integration of Digital Channels with Cisco Integrating Cisco Contact Center and Digital channels has become a strategic imperative. This is because: Customers seek variety of communication options Businesses need to prepared for future CX scenarios Need to bridge the gap between customer preferences and customer support

5. www.novelvox.com Advantages of Cisco and Digital Integration Real time assistance Personalized experiences Enhanced efficiency Reduced operational costs Optimized Customer experience Elevated business efficiency

6. www.novelvox.com Shortcomings of Cisco and Digital Integration Difficult to manage multiple channels Juggling between various channels can get complex and overwhelming for agents Tough to ensure service consistency Maintaining uniform service quality across diverse channels is a significant channel Difficulty in managing customer data Collecting, organizing, and utilizing customer data across channels can be a daunting task for agents

7. www.novelvox.com The Solution: An Omni-channel Approach The way out of the above challenges is to go for an omni-channel solution. It: Unifies all digital channels on a single platform Creates a cohesive customer experience by enabling seamless transition between channels Improves operational efficiency across all touchpoints Makes contact centers ready to meet dynamic demands of digital era

8. www.novelvox.com Advantages of an Omni-channel Approach Proactive customer engagement Anticipate and address customer needs even before they reach out Streamlined agent workflows Simplify processes and enable agents to serve customers more efficiently Real-time customer insights Access up-to-the-minute data about customer behaviour and preferences Improved first-call resolutions Maintaining uniform service quality across diverse channels is a significant channel

9. www.novelvox.com Biggest Library of Cisco Finesse Ready Integration

10. www.novelvox.com About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecom, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

11. www.novelvox.com About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. www.novelvox.com marketing@novelvox.com +1 9288645100 NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.