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Key Features of Cisco Unified Agent Desktop

Align your business with customeru2019s requirements, with support from Novelvox. For a holistic view of customer information, we offer Cisco finesse agent desktop application. It will offer a single screen view to your agent and integrate all 3rd party applications.<br>For more information:<br>Website: https://www.novelvox.com/unified-agent-desktops/cisco-finesse-agent-desktop/<br>Email: info@novelvox.com<br>Phone No: 18885448081<br>

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Key Features of Cisco Unified Agent Desktop

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  1. Key Features of Cisco Unified Agent Desktop

  2. Unified Agent Desktop: • A contact center solution that addresses the needs of both agents and customers. • Designed for context-specific interactions • Aims to reduce average call handling time and boost productivity.

  3. Key Features of Unified Agent Desktops • Seamless Integration • Unified Display • Personalized interaction • Ease of use

  4. Seamless Integration: Cisco Finesse Agent Desktop can be integrated with any third party application, having an open API. • Allows customer to choose from a library of 70+ applications • Universal Connector connects with the database. • Applications across various verticals like healthcare, ticketing, banking, CRM etc.

  5. Unified Display: A single screen view allows agents to interact with customers in a more specific manner. This • Enhances first call resolutions • Reduces call handling time • Easy disposition of requirements

  6. Personalized Interaction: Renders customer information to the agent before answering the call. This saves time on learning about requirements again and again. Other features include, • Addressing the customer on a first name basis • Mitigates the dilemma of revalidating customer information • Eliminates the rigmarole of switching between screens.

  7. Ease of Use: Allows the customer to choose from a wide range of industry-specific templates for Agent Desktops. • An easy to use “drag and drop” designer studio • Pre-built in gadgets • Customization as per requirements

  8. Biggest Library of Cisco Finesse Ready Integrations

  9. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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