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NV Desk - The Ultimate Helpdesk Ticketing Software

Improve customer service and efficiency with NV Desk, the advanced help desk ticketing software. With NV Desk, you can streamline case management, unify telephony controls, and provide personalized support seamlessly. Take your contact center operations to the next level with NV Desk's cutting-edge Help Desk Ticketing Software. Contact us at marketing@novelvox.com<br><br><br>For more information:<br>URL: https://www.novelvox.com/blog/empowering-contact-center-integrations-with-case-management-system/<br>

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NV Desk - The Ultimate Helpdesk Ticketing Software

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  1. www.novelvox.com NV Desk - The Ultimate Case Management Solution

  2. www.novelvox.com Modern Contact Center Challenges Agent Workload Data Slow Multi-channel Communication Siloed Applications Complex integrations Management Response Time

  3. www.novelvox.com What is a Case Management? Helpdesk Software System designed to optimize and streamline customer cases in the contact center Allows businesses to manage, track and prioritize customer issues Acts as a central repository to access information Facilitates collaboration between departments

  4. www.novelvox.com How does a Case Management Resolve Customer Service Challenges? Streamlined Workflows Agents can manage interactions without switching screens Enhanced Collaboration Agents and Supervisors can work together on the centralized platform Personalization at scale Agents are equipped with detailed customer information, allowing them to tailor responses Data Driven insights Agents can understand the shortages in their performances and identify areas for improvement

  5. www.novelvox.com NV Desk - The Bespoke Case Management Solution An advanced Case Management Solution from NovelVox Designed to meet unique customer needs Helps elevate CX Improves contact center operations Offers a seamless integrated experience

  6. www.novelvox.com Features of NV Desk Unified View of the Customer All customer information is consolidated and displayed on the agents screen Multi-locale Support Agents can quickly switch between languages and cater to a wide customer base Superior SLA management Automatic detection of cases at the risk of breaching SLAs Self-Service Capabilities Customers can find answers autonomously with seamless access to articles, FAQs, tutorials, etc.

  7. www.novelvox.com Features of NV Desk Skills Based Routing Cases are assigned to qualified agents for faster resolution Pre-integrated with Contact Center Seamlessly integrated into the agent’s workspace, no need for CTI Cross-channel Efficiency Covers channels beyond voice like email, chat, social media, etc. Comprehensive Case Analytics The agent/supervisor dashboard offers real time perspective on cases

  8. www.novelvox.com Biggest Library of Cisco Finesse Ready Integration

  9. www.novelvox.com About NovelVox We, at NovelVox strive to create and deliver automated contact center solutions for exceptional caller experience. Our core contact center solutions include Unified Agent Desktops, CRM Integrations and Wallboards for Cisco, Avaya, Genesys, Amazon Connect, Webex CC, etc. Our AI-powered omnichannel customer engagement platforms - CXInfinity, Chatbot - InfiBot, Live chat, Voicebot, Video chat, and Co-Browse empower clients to deliver state-of-the-art CX across different channels. We deliver scalable CTI integrations with CRM platforms like Salesforce, Zendesk, Freshdesk, ServiceNow, MS Dynamics, Epic, and Oracle Service Cloud to automates tasks, simplifies data management processes, and enhances CX. You can easily optimize your customer service operations through BI-enabled reporting & analytics.

  10. www.novelvox.com About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. www.novelvox.com marketing@novelvox.com +1 9288645100 NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens.

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