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Revolutionize Customer Support with Genesys Zendesk CTI Integration

Boost your customer support efficiency with Genesys Zendesk CTI Connector. Seamlessly integrate Zendesk and Genesys, empowering your agents to deliver exceptional service. Enhance productivity, streamline workflows, and improve customer satisfaction. Discover the ultimate CTI solution today for a truly seamless support experience. Contact us at marketing@novelvox.com<br>

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Revolutionize Customer Support with Genesys Zendesk CTI Integration

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  1. Revolutionize Customer Support with Genesys Zendesk CTI Integration

  2. Need for Genesys Zendesk CTI? The NovelVox Smart CTI Connectors integrates Genesys contact center and Zendesk CRM and helps in Streamlined customer communication Enhanced agent interaction efficiency Unified telephony and customer service Boosting customer support

  3. What Challenges does Genesys Zendesk CTI Overcome? Reduces manual workload Provides contextual information Integrates disparate data systems Addresses agent overwhelm Enhances agent task efficiency

  4. Features Unified Customer Data Comprehensive customer profiles 360-degree customer view Seamless data integration Improved personalization capabilities Efficient customer information access

  5. Features Seamless Ticketing Workflows Automated interaction logging Minimized manual data entry Accelerates data resolution Enhanced workflow efficiency Reduced risk of data errors

  6. Features Efficient Call Routing Criteria based call direction Optimal Resource utilization Reduced Customer Frustration Reduced Customer Wait times Enhanced Customer Journey Optimization

  7. Features Real-time Insights Optimal utilization of data Enables better decision-making Enhanced contact center efficiency Identifies customer preferences Provides actionable insights

  8. Features Multi-channel Support Enables Seamless channel switching Consistent support across channels Enhanced customer interaction flexibility Unified approach for efficiency Boosts customer satisfaction across channels

  9. Biggest Library of Cisco Finesse Ready Integration

  10. About NovelVox NovelVox is a leading contact center solution provider offering unparalleled value to Cisco, Avaya, Genesys, DialPad, Five9, Zoom and Amazon Connect contact centers through advanced CX solutions ensuring the utmost level of customer satisfaction. The company offers seamlessly integrated and AI-powered solutions to upheave agent and customer experience. With over 300 deployments worldwide, the company provides unmatched and tailored support by modernizing customer service operations with its unified agent desktops, omnichannel solutions, AI-powered bots, wallboards, and much more.

  11. About NovelVox NovelVox is among the leading contact center solution provider in the world, having 5 global offices located in the United Kingdom, United States, United Arab Emirates, Kingdom of Saudi Arabia, and India. With more than a decade of hard work in providing best-in-class industry-specific solutions, we have made customers in 16+ countries with 150+ global deployments across many business verticals, including Banking, Telecoms, Logistics & Travel, Healthcare, Government, Education, and Retail. NovelVox creates industry-specific Agent Desktops with further optimization option to enable agents to offer personalized experience. The solution results in having meaningful conversations with the customers or citizens. www.novelvox.com +1 9288645100 marketing@novelvox.com

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