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~You are, But IM ~ Best Practices in Customer Services for Young Adults

~You are, But IM ~ Best Practices in Customer Services for Young Adults. Patrick Jones Connecting Young Adults and Libraries http://www.connectingYA.com. The faqs. What is a vision of teen services? What are the ten core values?

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~You are, But IM ~ Best Practices in Customer Services for Young Adults

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  1. ~You are, But IM ~Best Practices in Customer Services for Young Adults Patrick Jones Connecting Young Adults and Libraries http://www.connectingYA.com

  2. The faqs • What is a vision of teen services? • What are the ten core values? • What are the ten essential arguments for serving young adults and libraries? • What are the ten trends shaping services to teens? • How well are we doing? www.connectingya.com

  3. The faqs • What is a vision of teen services? www.connectingya.com

  4. New Directions for Library Service to Young Adults • In every school and public library, a well-trained librarian will be dedicated to serving young adults. www.connectingya.com

  5. New Directions for Library Service to Young Adults • Young adults will be working in the library as more than shelvers www.connectingya.com

  6. New Directions for Library Service to Young Adults • They will be volunteering during the summer and they will be, during the school year, working for the library on internships or as community service. www.connectingya.com

  7. New Directions for Library Service to Young Adults • Teens will still be using the library for homework and finding materials which lead to increased achievement, but in addition will find a broader selection of recreational materials, in particular music and magazines and an active selection of customer driven programs. www.connectingya.com

  8. New Directions for Library Service to Young Adults • Each library will have a dedicated and appealing young adult space to use when the library is open, as well as a range of outreach services, after hours services, and web based services which expands the library beyond its normal open hours. www.connectingya.com

  9. New Directions for Library Service to Young Adults • Teens will be savvy about using library technology to solve information problems, and will have developed the skills to locate, use, and evaluate information for a wide variety of sources. • (www.hclib.org/teens) www.connectingya.com

  10. New Directions for Library Service to Young Adults • Finally, every young adult will view their library experience as a positive one and will therefore not only return, but also promote the library to their peers. These positive interactions will contribute to the healthy development of young adults. www.connectingya.com

  11. The faqs • What are the ten core values? www.connectingya.com

  12. New Directions for Library Service to Young Adults • The question is no longer only asking what does a young adult find in a school or public library when they enter it, but also asking what happens to that young adult as a result of checking out a book, attending a book discussion program, spending time as a student assistant, or learning how to locate information on the Internet. www.connectingya.com

  13. ~ten core values~ Youth development www.connectingya.com

  14. ~ten core values~ Circulating books, answering reference questions, teaching information literacy, developing programs, forming youth advisory groups, promoting reading through booktalking, and every other positive action we take supports healthy youth development. These things are not ends; they are means. www.connectingya.com

  15. ~ten core values~ Developmental needs. www.connectingya.com

  16. ~ten core values~ By respecting the unique needs of teenagers, libraries show that teens are not, in the words of YA advocate Ed Sullivan, “luggage to be handled” but rather than they are customers to be served, readers to be engaged, and human beings to be developed. www.connectingya.com

  17. ~ten core values~ Developmental assets www.connectingya.com

  18. ~Teens: Now That They’re Here~ www.search-institute.org • Developmental assets are the building blocks of young people’s successful growth and development • The more assets young have, the more likely they are to grow up healthy and become competent caring adults. www.connectingya.com

  19. ~Teens: Now That They’re Here~ ~Connecting Young Adults and Libraries~ • Assets promote actions (aka thriving behaviors): • Succeeding in school • Helping others • Valuing diversity • Maintaining good health • Resisting danger • Exhibiting leadership • Delaying gratification • Overcoming adversity www.connectingya.com

  20. ~Teens: Now That They’re Here~ ~Connecting Young Adults and Libraries~ • The more assets a young person has, the less likely he/she is to: • Use drugs or alcohol • Smoke or chew • Vandalize • Get into trouble • Choose violence • Skip school • Become depressed/suicidal • Become sexually active www.connectingya.com

  21. ~ten core values~ Youth advocacy www.connectingya.com

  22. ~ten core values~ Dorothy Broderick, the co-founder of Voice of Youth Advocates magazine, defined a youth advocate as “a person who believes in creating the conditions under which young people can make decisions about their own lives.” www.connectingya.com

  23. ~ten core values~ Youth participation www.connectingya.com

  24. TEEN ADVISORY GROUPS www.connectingya.com

  25. TUTORING www.connectingya.com

  26. TEENS AND TYKES www.connectingya.com

  27. TAPPING TEEN CREATIVITY www.connectingya.com

  28. ~ten core values~ Collaboration www.connectingya.com

  29. Connecting Young Adults and LibrariesPatrick Joneshttp://www.connectingya.com THE PROGRAMMING TAPESTRY • RECREATIONAL • EDUCATIONAL • CULTURAL • BUSINESS • YOUTH SERVING www.connectingya.com

  30. Connecting Young Adults and LibrariesPatrick Joneshttp://www.connectingya.com PARTNERSHIP ROLES • COMMUNICATIVE • COOPERATIVE • COLLOBRATIVE www.connectingya.com

  31. ~ten core values~ Information literacy www.connectingya.com

  32. ~ten core values~ Adolescent literacy www.connectingya.com

  33. ~ten core values~ http://www.ala.org/yalsa/ www.connectingya.com

  34. ~ten core values~ What all teen readers have in common is they are developing a relationship with reading. The essential role of the young adult librarian is to nurture that relationship. www.connectingya.com

  35. For your consideration- • Things Change • (Walker and Company, April 2004) www.connectingya.com

  36. “the nail that sticks out farthest gets hammered hardest.” nailed by Patrick Jones April 2006 www.connectingya.com

  37. ~ten core values~ Learning and achievement www.connectingya.com

  38. ~ten core values~ http://www.ala.org/aasl/resources/achievement.html • Texas • Pennsylvania • Colorado • Alaska www.connectingya.com

  39. ~ten core values~ Equity of access/intellectual freedom www.connectingya.com

  40. The faqs • What are the ten essential arguments for serving young adults and libraries? www.connectingya.com

  41. ~ten essential arguments~ 1. YA meets the goals and fulfills the mission of the larger organization. www.connectingya.com

  42. ~ten essential arguments~ 2. Demographics in and outside of the library www.connectingya.com

  43. ~ten essential arguments~ 3. Young adult services is an efficient, and even cost effective method for public libraries to best serve this large user group. www.connectingya.com

  44. ~ten essential arguments~ 4. Community expectations www.connectingya.com

  45. ~ten essential arguments~ 5. Building capacity within organizations www.connectingya.com

  46. ~ten essential arguments~ 6. Creating life long learners www.connectingya.com

  47. ~ten essential arguments~ 7. Return on investment www.connectingya.com

  48. ~ten essential arguments~ 8. Creating an information literate population www.connectingya.com

  49. ~ten essential arguments~ 9. Creating a well educated population www.connectingya.com

  50. ~ten essential arguments~ 10. It works www.connectingya.com

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