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Change Management at Speed of Trust

Change Management at Speed of Trust. Sanjeev Batta October 16, 2008. Cay – Pure. Zen– Simple. What do we do?. We help government and public sector organizations deliver sustainable results by effectively leveraging technology, process and people. Services IT Strategic Planning

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Change Management at Speed of Trust

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  1. Change Management at Speed of Trust Sanjeev Batta October 16, 2008

  2. Cay – Pure Zen– Simple

  3. What do we do? We help government and public sector organizations deliver sustainable results by effectively leveraging technology, process and people. Services • IT Strategic Planning • Architecture • Business Process Optimization • Project Management • Technology Implementation • SOA and Enterprise Integration Clients • Labor and Industries • Office of Financial Management • Liquor Control Board • DIS • OSPI • Many other state agencies..

  4. Indemnification

  5. How this presentation happened? WSP LNI DIS “Citizens of Washington see us as one government. If they have problem with one of us they have problem with the government.” LCB DOT DOL DOR DOH

  6. Elephant Tether

  7. Hidden Agenda ?

  8. TRUST One thing that changes Everything

  9. Where is Trust?

  10. Previous Presentations • We are trying to restore trust in the marketplace • Citizens want us create transparency • We hired these guys because of their credibility • We want to confront reality with • Our Economy • Housing Market • Earthquakes

  11. What organization do you represent?(Exercise)

  12. Why should I care ?

  13. Strategy * Execution = Results But I am supposed to deliver results Strategy * Execution * Trust Factor = Sustainable Results

  14. Hidden Brakes Cost Speed Speed Cost Low Trust Organizations High Trust Organizations

  15. The Speed of Trust.. “If you want to go fast, travel alone, but if you want to go far, travel together.” – African proverb “If you want to go fast, travel alone, but if you want to go far, travel together. If you want to go fast and far, travel together at Speed of Trust.”

  16. But I wanted the hear about change management?

  17. What drives change?

  18. The 5 Waves of Trust

  19. Trust always Starts with me

  20. Organizational Trust(Its more challenging) Organizations that have credible and trustworthy leaders may still fail to create organizational trust. Credible Leader Credible Organization

  21. All organizations are perfectly aligned to deliver the results they are delivering.

  22. Organization Trust WaveKey Principle Alignment

  23. SymbolsManifestation of Alignment(Or Lack of it) • Where are symbols • Policies • Procedures • Behaviors • Stories…

  24. Symbols of Trust / Distrust in your organization(Exercise – 2)

  25. Four cores of credibility Competence Character

  26. Credibility = 4 Cores together Competence Character

  27. How are your organizations 4 Cores?(Exercise-3)

  28. 13 Behaviors

  29. Example BehaviorCreate Transparency Behavior Tell the truth in a way people can verify. get real and genuine. Be open and authentic. err on the side of disclosure. Operate on the premise of, "What you see is what you get." Don't have hidden agendas. Don't hide information Opposite To hide, cover up, obscure, or make dark. Counterfeit – (The most difficult part) Having hidden agendas, hidden meanings, or hidden objectives. Creating illusion, pretending, "seeming" rather than "being," making things appear different than they are. Withholding information. “Trust happens when leaders are transparent.” – Jack Welch

  30. Example BehaviorConfront Reality Behavior Take issues head on, even the "undiscussables," Address the tough stuff directly. Acknowledge the unsaid. Lead out courageously in conversation. Don't skirt the real issues. Don't bury your head in the sand. Opposite To ignore reality or act as though it doesn't exit. To live in fantasy. Counterfeit Pretending to confront reality but actually evading it, focusing attention on side issues while skirting the real issues. The first responsibility of a leader is to define reality.“ - Max DepreeCEO, Herman Miller

  31. Score your organizations 13 behaviors(Exercise – 4)

  32. How to manage change? See the hidden variable of Trust Act and create organization symbols that Align with where you want to go Speak the Language of 4 Cores and 13 Behaviors

  33. Implementation • Trust always starts with me. • Be aware of the strengths and weaknesses of my four cores. • Know my strengths and weaknesses with the 13 Trust Behaviors. • Work on one core each quarter. • Openly discuss and work on one Trust Behavior each week. (13 X 4 = 52) • Internalize the Trust Behavior in project communications (emails, discussions, memos, etc.) • Develop and follow trust action plans for each wave. • Mentor others on my strengths. • Allow myself to be mentored by others on my weaknesses. • Give the world someone they can better trust.

  34. Available Resources • Cayzen Technologies offers four different trust workshops and is certified in facilitating Leading at the Speed of Trust, a CoveyLink professional development seminar. This seminar contains fourteen hours of material and exercises. • The Speed of Trust, a book by Stephen M.R. Covey • CoveyLink.com • WhoTrustsYou.com

  35. Questions? The light at the end of the tunnel has been turned off due to budget cuts.

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