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Chapter 10, Section 2

Chapter 10, Section 2. What is the benefit of using short codes to indicate a room’s status?. A guest attendant’s job goes more quickly and easily. Amenity Caddy Items. Breakfast menus Stationery folders, paper & envelopes Guest comment cards Arrival magazines Wastebasket liners

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Chapter 10, Section 2

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  1. Chapter 10, Section 2

  2. What is the benefit of using short codes to indicate a room’s status? • A guest attendant’s job goes more quickly and easily.

  3. Amenity Caddy Items • Breakfast menus • Stationery folders, paper & envelopes • Guest comment cards • Arrival magazines • Wastebasket liners • Room service menus • Pens • Soap bars • Notepads • Plastic cups or glassware lids • Shampoo bottles • Hand lotions • Shoe mitts • Valet laundry bags • Trash bags

  4. List some supplies that might be found in a fully stocked cleaning caddy • Spray bottle of all-purpose cleaner • Spray bottle of glass cleaner • Other approved cleaning chemicals • Scouring sponge • Scrub brush • Cleaning cloths • Johnny mop

  5. Guestroom Attendant’s Cart Items • Clean sheets, pillowcases, and mattress pads • Clean towels and washcloths • Clean bath mats • Toilet and facial tissue • Fresh drinking glasses • Soap bars • Clean ashtrays and matches • Hand caddy with cleaning supplies • Amenity caddy with amenities

  6. Fill in the blank to complete these general guidelines for stocking a cart • Use a _____. CHECKLIST • Count the _____. ITEMS • Stock the linens so that the folds face _____. OUTWARD • Keep your cart clean by _____ it at the end of each shift. WIPING • Keep glasses on a shelf at least _____ inches above the cleaning supplies. SIX

  7. What is the benefit of following a logical plan when cleaning a guestroom? • A plan saves time and prevents the guest attendant from overlooking a cleaning task-or even from cleaning an area twice.

  8. Match the unusual situation to the appropriate solution SITUATION SOLUTION Ask if the guest wants medical attention Quietly leave the room Leave the room immediately Inform maintenance immediately Report to your supervisor or front desk 1. Flooded bathroom

  9. Match the unusual situation to the appropriate solution SITUATION SOLUTION Ask if the guest wants medical attention Quietly leave the room Leave the room immediately Inform maintenance immediately Report to your supervisor or front desk 2. Sleeping guest

  10. Match the unusual situation to the appropriate solution SITUATION SOLUTION Ask if the guest wants medical attention Quietly leave the room Leave the room immediately Inform maintenance immediately Report to your supervisor or front desk 3. Abused guestroom

  11. Match the unusual situation to the appropriate solution SITUATION SOLUTION Ask if the guest wants medical attention Quietly leave the room Leave the room immediately Inform maintenance immediately Report to your supervisor or front desk 4. Sick guest

  12. Match the unusual situation to the appropriate solution SITUATION SOLUTION Ask if the guest wants medical attention Quietly leave the room Leave the room immediately Inform maintenance immediately Report to your supervisor or front desk 5. Unauthorized pet

  13. Match the unusual situation to the appropriate solution SITUATION SOLUTION Ask if the guest wants medical attention Quietly leave the room Leave the room immediately Inform maintenance immediately Report to your supervisor or front desk 6. Intoxicated guest

  14. Section 10.2 Quiz 1. Partially dressed guest • Leave the room immediately and tell your supervisor why you were unable to clean it. • Apologize for the interruption and leave the guestroom quickly. • Don’t touch anything in the guestroom. Call security and the PBX operator. • Quietly leave the room and mark on the sheet the time you tried to clean the room and why you were unable to do so. • “courtesy” position

  15. Section 10.2 Quiz 2. Intoxicated guest • Leave the room immediately and tell your supervisor why you were unable to clean it. • Apologize for the interruption and leave the guestroom quickly. • Don’t touch anything in the guestroom. Call security and the PBX operator. • Quietly leave the room and mark on the sheet the time you tried to clean the room and why you were unable to do so. • “courtesy” position

  16. Section 10.2 Quiz 3. Dead guest • Leave the room immediately and tell your supervisor why you were unable to clean it. • Apologize for the interruption and leave the guestroom quickly. • Don’t touch anything in the guestroom. Call security and the PBX operator. • Quietly leave the room and mark on the sheet the time you tried to clean the room and why you were unable to do so. • “courtesy” position

  17. Section 10.2 Quiz 4. The room _____ sheet typically includes room status codes and terms that can help a guestroom attendant decide which rooms to clean first. 5. _____rooms are rooms that have been set aside for guests with special requests.

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