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Training for Providers Developed by CoastalCare Quality Management Department

QUALITY IMPROVEMENT PROJECTS (QIPs) FOR PROVIDERS . Training for Providers Developed by CoastalCare Quality Management Department . Quality Improvement Projects (QIPs) . WHY?

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Training for Providers Developed by CoastalCare Quality Management Department

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  1. QUALITY IMPROVEMENT PROJECTS (QIPs) FOR PROVIDERS Training for Providers Developed by CoastalCare Quality Management Department

  2. Quality Improvement Projects (QIPs) • WHY? Providers for state funded services shall demonstrate a Continuous Quality Improvement (CQI) process by identifying a minimum of3 Improvement Projectsacted upon per year.

  3. Guiding principles for QIPs Quality Improvement Projects (QIPs) test change in the real work setting by: • Analyzing the problem • Evaluating alternatives • Testing/implementing solutions • Acting on what is learned • Standardizing to ensure useful actions are preserved

  4. What goes in a QIP 1. Project Title – Give it a name 2. Timelines – Start and end dates – if project is in process provide the projected completion date 3. Who will be affected by the project. Consumers or staff? 4. Who and Why – Name the staff responsible for the project and why they were chosen

  5. More about describing your QIP Identify - what specific target do you want to improve? Why did you select this project? Did data or information indicate there was a problem? Reasons for selection: • Connected to an agency strategic goal • Identified Risk Management Area • Data agency collected indicated a problem • Identified Gap

  6. IDENTIFY YOUR DATA AND BEGIN TO ANALYZE • Identify your base line data – What numbers are you looking at? Admissions, staff turn-over rate, incidents, etc. • Look at relationships between numbers- example: Jan-5 incidents, Feb-8 incidents, March-35 incidents – What happened in March?? • You can link your QIP to your strategic goals, example: Your agency goal is to become a leader in substance abuse training for adolescents. Your QIP is to train clinicians on 7 Challenges.

  7. IMPROVEMENT STRATEGIES TIPS • ANALYZE THE PROBLEM – WHAT IS CAUSING IT? • Is it due to lack of knowledge or experience? Consider an educational program • Is the problem an inefficient or ineffective work process? Create Performance Improvement Team Policy & Procedure Change Staff Training and Supervision Technology Improvements

  8. WHAT CAN YOU DO TO FIX THE PROBLEM? • Identify actions to reduce or eliminate the problem • Select the action you want to take • Decide what data you need to take to see if your action is working

  9. Tips to complete your QIP • Set up a standard form for documenting your agency’s QIPs • Use cross-functional/interdisciplinary teams to bring different perspectives and skills • Include other stake holders • Try a “blitz team” (a short term team that commits significant time to the project)

  10. Data collection • Clearly define the data are you collecting to see if the project is working. • How often will you collect it? At what intervals? • How are you collecting it? • What is your source of the data? • Define/explain any instruments or tools you are using to collect data. • How do you know if the data is reliable?

  11. More data collection tips • Are you using a billing warehouse? They can provide you with data. • Excel • Use what you already have available • Think about what you currently are required to do and use that data.

  12. Project Indicators – using collected data to measure progress • What you are measuring should tell if you are making projected improvement – What is it telling you? • Use concrete measureable indicators • How are you measuring? • Are you measuring what you need to? • Be specific and objective

  13. Analysis of your QIP • Was the project a success? • If it improved, was it the result of planned intervention? (This is face validity ) • If not, what went wrong? It is OK if it didn’t work – there is benefit in the process. • What are the next steps to take? Identify the barriers to success. Document your steps to overcome those barriers.

  14. Maintenance for your QIP • How are you going to maintain the improvement? • When will you review the data again? • Monthly, Quarterly, Annually? • Who will look at the data? • Create a standing agenda item related to Quality Management in staff meetings.

  15. SUBMITTING YOUR QIPs TO COASTALCARE • Email QIPs to QM@coastalcarenc.org. • Fax QIPs to 910-550-2665. • Mail QIPs to – Aimee Dietsch, MA Performance Improvement Manager CoastalCare 3809 Shipyard Boulevard, Wilmington, NC 28403

  16. DUE DATES FOR QIPS QIPS ARE DUE TO COASTALCARE BY SEPTEMBER 30th, 2014 FOR THE PREVIOUS FISCAL YEAR

  17. How CoastalCare Evaluates your QIP • QIPs are reviewed by a Performance Improvement Specialist • The Provider Quality Improvement Project (QIP) Evaluation Form is used • This form is available on the CoastalCare Website under Quality Management

  18. Questions QM@coastalcarenc.org Aimee Dietsch, MA Performance Improvement Manager CoastalCare 3809 Shipyard Boulevard Wilmington, NC 28403 910-550-2600 910-550-2665 fax www.coastalcarenc.org

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