Using FoE to Promote a Culture of Continuous Improvement

1. Using FoE to Promote a Culture of Continuous Improvement Using FoE to Promote a Culture of Continuous Improvement Austin Lane, President, LSC-Montgomery Wendell Williams, VPSS, LSC-Montgomery Chris Tkach, Director, IE, LSC-Montgomery

2. Lone Star College-Montgomery: Overview • LSC-Montgomery Founded 1995 • Large Urban/Suburban Associates College (13,230 students) • 151 Full Time Faculty, 318 adjunct • Total of 900 Employees • The Woodlands, Texas (30 minutes north of Houston) • Feeder ISDs - Conroe, Montgomery and Willis • Top Transfer Destination – Sam Houston State University

3. Lone Star College-Montgomery: Overview • Lone Star College System - Serves More than 75K students • Campuses: North Harris, Kingwood, Tomball, Montgomery, CyFair, University Park • Mixed Racially and Ethnically (55% White, 22% Hispanic, 12% Black, 4% Asian) • Mixed Age Groups (29% Under 20; 34% 20-24; 37% Over 24) • Unprecedented growth over past 3 years (nearly 40% since Spring 2009)

4. Lone Star College-Montgomery: Overview • Needed environmental scan to inform plans • 2009, 2011 Visioning Sessions • “Good”… To “Great”

5. Foundations of Excellence: Overview • How we went about the process • Liaisons/Champions • Lead Faculty Member • Dean Student Services • VPSS/ (Interim VPI) • Director of IE • Selected and Invited Dimension Committee Chairs • Representation from Faculty, Staff and Students

6. Foundations of Excellence: Overview • Dimension Co-Chair Selection • Faculty & Staff combination • Philosophy Dimension • Role of the Co-Chairs • Served at Steering Committee • Dimension Teams • Membership representation from Faculty, Staff and Students • Selection process • Use your co-chairs as recruiters

7. Foundations of Excellence: Overview • Making FOE an institutional buzz • President’s Opening Convocation--KICKOFF • Incentives • Keeping FOE energy • President’s Open Forums • President’s Updates • Conference Day Presentations • Current Practices Inventory (CPI) Process

8. Foundations of Excellence: Overview • Marketing Campaign • Survey (More that 60% response rate for F/S, 12% for students) • Survey results given to campus on Conference Day Overall Rating: Comparing the cost of attending this college to the quality of the educational experience, please rate the overall value of the experience. Good > Great

9. Foundations of Excellence: Overview Dimension Committee Team Recommendations • Liaison Committee Themes • Advisement • Student Success • Communication • Professional Development • Mission and Policies

10. 2011-2012 Mid-Year Update: Student Success • FoE: • Advisement • Orientation • Clarification of the Role of Counselors and Advisors • Embedding academic advisors in the divisions • Advisor Training • FA Workshops • Hire more Full-Time Advisors • Assess students during 1st 6 weeks • Improve personal contact when students call the campus • Increase awareness of student life on campus • Online orientation for iStar portal • Improve the college experience of students

11. Foundations of Excellence: Putting Recommendations into Action • FoE Recommendations Retreat • Each Dimension Team presented recommendations • Steering committee and Dimension Committee members prioritized recommendations (10 total votes with up to 4 per recommendation) • End-of-year Unit Effectiveness Process (UEP) Retreat • President, VPs, Deans, IE Officer • Chose ownership of recommendations • Infused the recommendations into the IE plan

12. Foundations of Excellence: Putting Recommendations into Action Assessment/Evaluation Form • Objectives (measureable) • Actions Steps (things you need to do in order to accomplish objective) • Timeline • Ownership

13. Foundations of Excellence: Putting Recommendations into Action • Unit Effectiveness Cycle Planning: June – September Planning Sessions Document Interventions Implementing: August- May Implement Interventions Initial Results Update Progress (Jan.) Evaluating: May – June Results of Interventions Year-end Update (Accomplishments/Recommendations) Closing the Loop (May)

14. Foundations of Excellence:Impetus Champions • Lead Faculty Member • Dean Student Services • VPSS/ (Interim VPI) • Director of IE • Because of representation from Faculty, Staff and Students, FoE data validated the need for LSC-Montgomery to make bold changes for students during the first year.

15. Strategic Enrollment Plan • Build a College Going Culture • Ease Barriers at the Point of Entry • Engage Students during the 1stSix Weeks • Recruit Back Students before final exams • Follow up with Students before the end of 1st Year • Transition students to employment or transfer • Involve Alumni in the success of our students

16. 2011-2012 Mid-Year Update: Student Success • FoE: • Advisement • Orientation • Clarification of the Role of Counselors and Advisors • Embedding academic advisors in the divisions • Advisor Training • FA Workshops • Hire more Full-Time Advisors • Assess students during 1st 6 weeks • Improve personal contact when students call the campus • Increase awareness of student life on campus. • Online orientation for iStar portal. • Improve the college experience of students

17. Budget Impact • Advisor II • 3@ 45k $135,000

18. Vision/Goal Communication “Out” and “With”

19. Vision/Goal • The Maverick Way • Strategic Enrollment Plan • Academic Success Plan • Campus Master Plan

20. Lone Star College-Montgomery: Contact Information Dr. Austin A. Lane (936) 273-7222