Five Needs Model for Good Supervisors

1. 5 Needs Model For Good Supervisors DEFINITION OF A SUPERVISOR § A supervisor is defined as anyone who is in a position of supervision or who directs the work of others The Five Needs Model For Good Supervisors describes the five needs that must be satisfied before any supervisor can fulfill his or her responsibilities on the job successfully. § In the TWI context, a supervisor, team leader, manager or instructor/trainer is considered as a “supervisor” Knowledge of the Work Knowledge of Responsibilities § Refers to a deep understanding of the materials, products, services, processes, equipment, and operations that make up the unique characteristics of a business § Refers to the set of policies, regulations, rules, agreements, schedules, and organizational structures that govern the operations of a particular company § These responsibilities are unique to each company, even those operating in the same industry, and are crucial to understanding the role of a supervisor within the organization § To be effective in their role, supervisors must have a clear understanding of their authority and responsibilities within the company's management structure Knowledge of Responsibilities Knowledge of the Work § Even in routine jobs, individuals are required to continuously expand their knowledge of the work; when a new product or process is introduced, there is a need to learn and adapt to the changes § The pursuit of knowledge in the work is a lifelong process, and individuals who remain in a single job or industry can continually gain new insights and perspectives § When moving to another industry or job, individuals must acquire new knowledge and skills relevant to that work to succeed and contribute to the organization effectively Skill in Instructing Skill in Leading Skill in Improving Methods § These responsibilities are the foundation of a supervisor’s work and must be understood and implemented correctly to ensure effective direction of employees and coordination with other areas of the company Skill in Instructing Skill in Leading Skill in Improving Methods § Skill in instructing is a critical component of developing a well-trained workforce that is capable of meeting quality standards and performing work efficiently § Skill in improving methods involves analyzing each operation to eliminate, combine, rearrange, and simplify the details of the job, with the aim of utilizing materials, machines, and manpower more effectively § By improving methods, supervisors can optimize the use of resources that are currently available, resulting in greater production of high-quality products and services § Skill in leading is about improving a supervisor's ability to work effectively with people, leading them to achieve individual and team goals § The results of a supervisor's work depend heavily on the cooperation and output of other people, and without their support, work cannot be carried out effectively § By developing strong leadership skills, supervisors can gain the necessary cooperation from their team, reduce the occurrence of problems, and improve problem-solving capabilities when challenges arise § With strong instructing skills, supervisors can reduce the number of defects, rejects, rework, accidents, and tool/equipment damage within their team § No matter how much knowledge or skill a person has about the work itself, without the ability to instruct and communicate effectively, it is not possible to pass on that knowledge and skill to others § Supervisors will acquire this skill in the Job Methods (JM) improvement section of the TWI program § Supervisors will acquire this skill in the Job Instruction (JI) section of the TWI program § Supervisors will acquire this skill in the Job Relations (JR) section of the TWI program © Operational Excellence Consulting. All rights reserved.

2. 5 Needs Model For Good Supervisors DEFINITION OF A SUPERVISOR § A supervisor is defined as anyone who is in a position of supervision or who directs the work of others The Five Needs Model For Good Supervisors describes the five needs that must be satisfied before any supervisor can fulfill his or her responsibilities on the job successfully. § In the TWI context, a supervisor, team leader, manager or instructor/trainer is considered as a “supervisor” Knowledge of the Work Knowledge of Responsibilities § Refers to a deep understanding of the materials, products, services, processes, equipment, and operations that make up the unique characteristics of a business § Refers to the set of policies, regulations, rules, agreements, schedules, and organizational structures that govern the operations of a particular company § These responsibilities are unique to each company, even those operating in the same industry, and are crucial to understanding the role of a supervisor within the organization § To be effective in their role, supervisors must have a clear understanding of their authority and responsibilities within the company's management structure Knowledge of Responsibilities Knowledge of the Work § Even in routine jobs, individuals are required to continuously expand their knowledge of the work; when a new product or process is introduced, there is a need to learn and adapt to the changes § The pursuit of knowledge in the work is a lifelong process, and individuals who remain in a single job or industry can continually gain new insights and perspectives § When moving to another industry or job, individuals must acquire new knowledge and skills relevant to that work to succeed and contribute to the organization effectively Skill in Instructing Skill in Leading Skill in Improving Methods § These responsibilities are the foundation of a supervisor’s work and must be understood and implemented correctly to ensure effective direction of employees and coordination with other areas of the company Skill in Instructing Skill in Leading Skill in Improving Methods § Skill in instructing is a critical component of developing a well-trained workforce that is capable of meeting quality standards and performing work efficiently § Skill in improving methods involves analyzing each operation to eliminate, combine, rearrange, and simplify the details of the job, with the aim of utilizing materials, machines, and manpower more effectively § By improving methods, supervisors can optimize the use of resources that are currently available, resulting in greater production of high-quality products and services § Skill in leading is about improving a supervisor's ability to work effectively with people, leading them to achieve individual and team goals § The results of a supervisor's work depend heavily on the cooperation and output of other people, and without their support, work cannot be carried out effectively § By developing strong leadership skills, supervisors can gain the necessary cooperation from their team, reduce the occurrence of problems, and improve problem-solving capabilities when challenges arise § With strong instructing skills, supervisors can reduce the number of defects, rejects, rework, accidents, and tool/equipment damage within their team § No matter how much knowledge or skill a person has about the work itself, without the ability to instruct and communicate effectively, it is not possible to pass on that knowledge and skill to others § Supervisors will acquire this skill in the Job Methods (JM) improvement section of the TWI program § Supervisors will acquire this skill in the Job Instruction (JI) section of the TWI program § Supervisors will acquire this skill in the Job Relations (JR) section of the TWI program © Operational Excellence Consulting. All rights reserved.

3. Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. Based in Singapore, the firm’s mission is to create business value for organizations through innovative design and operational excellence management training and consulting solutions. For more information, please visit www.oeconsulting.com.sg 3 © Operational Excellence Consulting. All rights reserved.