Hybrid Working: Improving Productivity and Performance

NOTE: This is a PARTIAL PREVIEW. To download the complete presentation, please visit: https://www.oeconsulting.com.sg LEARNING OBJECTIVES Understand the definition, concept, importance and benefits of hybrid working, including the challenges faced in traditional hybrid work models. Describe the range of processes and tools for effective hybrid working and successful applications of hybrid work models. Define the best practices for improving productivity and performance management in a hybrid work environment. 2 © Operational Excellence Consulting

CONTENTS 01 02 03 04 INTRODUCTION, DEFINITION AND CONCEPT OF HYBRID WORKING IMPORTANCE, BENEFITS AND CHALLENGES OBJECTIVES, PROCESSES AND TOOLS BEST PRACTICES AND SUCCESSUL APPLICATIONS 3 © Operational Excellence Consulting

40% of global companies are now hybrid (a combination of remote and in-office work). 4 Source: Owl Labs © Operational Excellence Consulting

“ always going to be the future of work.” The pandemic has accelerated the shift to hybrid working, but it was SATYA NADELLA CEO OF MICROSOFT 5 © Operational Excellence Consulting

THE FUTURE OF WORK The vision of “The Future of Work” is to create an environment where work is flexible, diverse, and inclusive, and where workers can thrive and achieve their full potential. 6 © Operational Excellence Consulting

WHAT IS HYBRID WORKING? ? ? Only for certain types of employees or industries? Employees can work from anywhere? Just a temporary trend? Out of sight, out of mind? 7 © Operational Excellence Consulting

WHAT IS HYBRID WORKING? Hybrid working, also known as hybrid work model, refers to a work arrangement where employees have the flexibility to split their work between two or more locations, typically between working remotely and working on-site ● In this model, employees can choose to work from a variety of locations, such as their home, a coworking space, or a traditional office, depending on their personal preferences and the requirements of their job ● 8 © Operational Excellence Consulting © Operational Excellence Consulting. All rights reserved.

WORK-LIFE BALANCE: BALANCING ONE’S PERSONAL LIFE WITH ONE’S PROFESSIONAL LIFE AND RESPONSIBILITIES Personal life Professional life and responsibilities Hybrid working can play a significant role in improving work-life balance by providing employees with more flexibility and autonomy over their work schedule. 9 © Operational Excellence Consulting

TYPES OF WORK ARRANGEMENTS Hybrid work refers to a work arrangement that combines elements of both on-site and remote working. Hybrid TYPES OF WORK MODELS Remote work refers to work that is performed outside of the traditional office setting, typically from home or another location. On-site work refers to work that is performed in a traditional office or workplace setting. On-Site Remote 10 © Operational Excellence Consulting

WHICH IS THE BEST HYBRID WORK MODEL? Each type of work arrangement has its own benefits and challenges, and the right choice depends on the needs of the organization and the preferences of employees. 11 © Operational Excellence Consulting

THERE ARE TWO AXES OF HYBRID WORK: PLACE AND TIME Unconstrained Anywhere, 9 to 5 Anywhere, anytime PLACE Traditional office, 9 to 5 In the office, anytime Constrained TIME Constrained Unconstrained 12 Sources: Adapted from HBR, 2021 © Operational Excellence Consulting

HYBRID WORKING: IS NOT 1. A completely remote work model where employees are never required to come into the office 3. A one-size-fits-all solution that works for every organization or every employee 2. An excuse to reduce or eliminate in-person collaboration and communication 4. A model that eliminates the need for clear communication, accountability, and management practices 13 © Operational Excellence Consulting

IMPORTANCE OF HYBRID WORKING Reduce costs and environmental impact Improve productivity and performance IMPORTANCE OF HYBRID WORKING Enhance work-life balance and well-being Attract and retain talent 14 © Operational Excellence Consulting

BENEFITS OF HYBRID WORKING FOR EMPLOYERS Increased productivity Access to wider talent pool Improved employee retention Increased employee engagement Cost savings Employers can save on costs related to office space and equipment, as well as commuting and travel expenses for employees. Employees in a hybrid work model often report increased productivity and focus, as they are able to work in a way that suits their preferences and needs. Employers can hire talented employees from a wider geographic area, as they are not limited by location. Employees are more likely to stay with an employer who offers flexible work arrangements, such as hybrid working. Employees who have more control over their work arrangements and schedules are often more engaged and satisfied with their work. 15 © Operational Excellence Consulting

COMMON MISTAKES ORGANIZATIONS MAKE WHEN IMPLEMENTING HYBRID WORKING Mistake Description 1 Lack of clear communication Without clear communication, employees may not fully understand the expectations and requirements of hybrid working, leading to confusion and frustration. 2 Failure to establish guidelines Organizations need to establish clear guidelines and policies for hybrid working, including expectations for work hours, communication, and collaboration. 3 Inadequate technology Hybrid working requires the use of technology to facilitate remote work, and organizations need to ensure they have the necessary hardware and software to support this. 4 Insufficient training Employees may need training on how to effectively work in a hybrid model, including how to use remote collaboration tools and how to maintain work-life balance. 16 © Operational Excellence Consulting

KEY CHALLENGES OF TRADITIONAL HYBRID WORK MODELS COMMUNICATION TECHNOLOGY COLLABORATION MANAGEMENT WORK-LIFE BALANCE Hybrid work models require reliable and efficient technology to support communication, collaboration, and work processes. This can include access to high- speed internet, secure file sharing, and video conferencing tools. Inadequate or outdated technology can create bottlenecks and limit productivity. When employees are working from different locations, effective communication becomes critical. It can be challenging to ensure that everyone is on the same page, particularly when some team members are physically present in the office while others are working remotely. When employees are working remotely, it can be more difficult to collaborate and work together effectively. This can impact the quality of work, particularly in creative or collaborative industries where teamwork is essential. Hybrid work models can create challenges for managers, particularly when it comes to managing teams with a mix of on-site and remote workers. Managers need to ensure that everyone is working towards the same goals and that remote workers are not excluded from important meetings or decisions. While hybrid work models can offer greater flexibility, they can also make it more difficult for employees to switch off and maintain a healthy work-life balance. It can be challenging to set boundaries between work and personal life, particularly if employees are expected to be available outside of normal working hours. 17 © Operational Excellence Consulting

OBJECTIVES OF A REDESIGNED HYBRID WORKPLACE Enhancing employee engagement and satisfaction Improving productivity and performance management Fostering collaboration and communication Ensuring equity and fairness in performance evaluation 18 © Operational Excellence Consulting

SET CLEAR EXPECTATIONS AND GOALS In a hybrid workplace, it is important to have clear expectations and goals for employees to achieve. These should be communicated clearly and regularly to ensure that everyone is on the same page. 19 © Operational Excellence Consulting

SETTING CLEAR GOALS AND EXPECTATIONS IS CRUCIAL IN ENSURING THE EFFECTIVENESS OF HYBRID WORKING Clarifies responsibilities Encourages accountability Improves communication Increases productivity Enhances motivation Clear goals and expectations can provide employees with a sense of purpose and direction, which can increase their motivation to perform well. When employees feel motivated, they are more likely to be engaged in their work and achieve their goals. By setting clear goals and expectations, employees know what they are responsible for and what is expected of them. This clarity helps to avoid misunderstandings and confusion, which can lead to reduced productivity. Setting clear goals and expectations encourages regular communication between managers and employees. This open communication helps to identify any issues or challenges that may arise and find solutions to address them. When employees have a clear understanding of what is expected of them, they can focus on their work and be more productive. They are less likely to waste time on tasks that are not relevant to their goals and objectives. Setting clear goals and expectations promotes accountability. Employees know what they are responsible for and are more likely to take ownership of their work and be accountable for their results. 20 © Operational Excellence Consulting

THE IMPORTANCE OF STANDARD WORK IN ENSURING CONSISTENCY AND EFFICIENCY Standard work provides a clear and consistent process for completing tasks and achieving objectives, regardless of the work environment. Standard work helps to eliminate variability and reduce errors, which can improve quality and increase productivity. Standard work helps to ensure that employees are working together in a cohesive and collaborative manner. Standard work can also help to facilitate communication and collaboration, by providing a shared framework and language for discussing and resolving issues. Standard work helps to identify areas for improvement and drive continuous improvement efforts. Standard work can be used to set expectations and goals for employees, which help to increase engagement and motivation. 21 © Operational Excellence Consulting

THE IMPORTANCE OF COMMUNICATION IN HYBRID WORKING The most important thing about communication in a successful hybrid work model is to ensure that communication is frequent, transparent, and inclusive. 22 © Operational Excellence Consulting

KEY PRINCIPLES AND BEST PRACTICES OF HYBRID WORKING Trust Flexibility Collaboration Productivity Fostering a culture of trust between employees and employers, based on mutual respect and accountability. Allowing employees to work from anywhere at any time, based on their own preferences and needs. Encouraging teamwork and effective communication among employees, regardless of their location. Promoting a results- oriented work culture, where performance is measured by outcomes, rather than hours worked. 23 © Operational Excellence Consulting

THE IMPORTANCE OF FLEXIBILITY IN HYBRID WORKING ARRANGEMENTS Can lead to increased productivity and engagement Provides employees with the ability to balance their work and personal life Improves employee morale and job satisfaction Attracts and retains top talent Reduces commuting time and costs, which benefits the environment and employee well-being Allows organizations to adapt to changing business needs and circumstances Increases diversity and inclusion by accommodating different work styles and preferences Enables organizations to tap into a wider pool of talent, regardless of location 24 © Operational Excellence Consulting

THE LEAN DAILY MANAGEMENT SYSTEM CAN BE ADAPTED TO IMPROVE THE EFFECTIVENESS OF HYBRID WORKING DAILY ACCOUNTABILITY In a hybrid work model, daily accountability can be facilitated through daily check-ins or stand-up meetings that provide opportunities for team members to share updates and discuss any issues or challenges they are facing. LEADER STANDARD WORK In a hybrid work model, leader standard work should include expectations for how leaders will communicate and collaborate with remote and in-person team members, as well as how they will monitor progress and hold team members accountable for their work. Leadership Discipline VISUAL CONTROLS In a hybrid work model, visual controls can include dashboards that display real-time data on team performance and project status, as well as shared calendars and schedules that help team members stay aligned and aware of each other's availability. LEADERSHIP DISCIPLINE In a hybrid work model, leadership discipline should focus on promoting a culture of continuous improvement and creating opportunities for team members to share feedback and suggestions for how to improve the hybrid work model over time. 25 © Operational Excellence Consulting

THE ROLE OF LEADERSHIP IN SUPPORTING AND PROMOTING HYBRID WORKING Providing the necessary resources and support to employees to enable them to work effectively in a hybrid model. Encouraging open communication and feedback to identify and address any issues or challenges. Modeling hybrid working behaviors and promoting a culture of flexibility and adaptability. Setting clear expectations and goals for hybrid working arrangements. Ensuring equity and fairness in performance evaluation and career advancement opportunities for all employees, regardless of their work arrangements. Continuously evaluating and refining hybrid working policies and practices to ensure they align with the needs and goals of the organization and its employees. Emphasizing the importance of work-life balance and well-being in hybrid working arrangements. 26 © Operational Excellence Consulting

EXAMPLES OF SUCCESSFUL HYBRID WORKING MODELS The marketing software company has implemented a hybrid work model where employees can work from home or in the office. They have also provided their employees with a home office stipend to help them set up a comfortable workspace at home. The tech giant has embraced a hybrid work model that combines remote work with in-person collaboration. The company has implemented a range of digital tools to help employees stay connected and collaborate effectively, regardless of their location. The cloud storage company has implemented a hybrid work model, where employees can work from home or in the office. They have also given employees the freedom to choose their own work hours. The automotive company has implemented a hybrid work model where employees have the option to work from home or in the office. They have also implemented a flexible work schedule, allowing employees to work outside of traditional office hours. Employees can choose to work from home, in the office or a combination of both. The multinational conglomerate has also implemented a results-driven approach, where employees are evaluated based on their output rather than the time they spend working. 27 © Operational Excellence Consulting

TIPS AND RECOMMENDATIONS FOR ORGANIZATIONS LOOKING TO IMPLEMENT A HYBRID WORKING MODEL Communicate effectively Prioritize cybersecurity Set clear policies Provide the necessary tools and technology Communication is key in hybrid work, so it's important to establish regular communication channels and encourage open and transparent communication among all team members. Develop policies that outline expectations, guidelines, and responsibilities for hybrid work, including communication protocols, technology requirements, and performance metrics. Implement robust cybersecurity measures to protect sensitive data and networks from potential cyber threats, including using VPNs, multi-factor authentication, and firewalls. Ensure that all team members have access to the necessary tools and technology required for hybrid work, including reliable internet connectivity, hardware, software, and collaboration platforms. 28 © Operational Excellence Consulting

“ our associates in both their professional and personal lives.” We will not go back to the way things were pre-pandemic. We’re going to move forward with flexible work arrangements that support DOUG MCMILLON CEO OF WALMART 29 © Operational Excellence Consulting

ABOUT OPERATIONAL EXCELLENCE CONSULTING Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. Based in Singapore, the firm’s mission is to create business value for organizations through innovative design and operational excellence management training and consulting solutions. For more information, please visit www.oeconsulting.com.sg © Operational Excellence Consulting

Hybrid Working: Improving Productivity and Performance