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ISO 41001:2018 (Facility Management) Awareness Training

ISO 41001:2018 (Facility Management) Awareness Training Presentation

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ISO 41001:2018 (Facility Management) Awareness Training

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  1. C:\Users\Allan BigMac\Documents\000 OEC\Logo\The Logo Company\FINAL\OperationalExD24aR02bP01ZL\TRANSPARENT.png ISO 41001:2018 Awareness C:\Users\Allan BigMac\Documents\000 OEC\Logo\The Logo Company\FINAL\OperationalExD24aR02bP01ZL\TRANSPARENT.png © Operational Excellence Consulting. All rights reserved. © Operational Excellence Consulting. All rights reserved.

  2. NOTE: This is a PARTIAL PREVIEW. To download the complete presentation, please visit: https://www.oeconsulting.com.sg NOTE: This is a PARTIAL PREVIEW. To download the complete presentation, please visit: https://www.oeconsulting.com.sg Learning Objectives Gain an overview of ISO 41001 structure Provide background knowledge of ISO 41001 Learn useful tips on handling an audit session Understand the ISO 41001 certification process 2 © Operational Excellence Consulting. All rights reserved.

  3. Contents 1 Overview of ISO 41001 2 ISO 41001 Structure 3 ISO 41001 Certification Process 4 Handling an Audit Session 3 © Operational Excellence Consulting. All rights reserved.

  4. About ISO ▪ Non-governmental organization (NGO) established in 1947, based in Geneva, Switzerland ▪ Has a membership of 160 national standards institutes from countries in all regions of the world 4 © Operational Excellence Consulting. All rights reserved.

  5. “ISO 41001 is the first standard of its kind for facility management and has the potential to make a real difference to organizations by improving workforce health and safety, reducing their impact on the environment and making considerable cost savings and efficiencies.” Stanley Mitchell Chair of ISO/TC 267, Facility Management © Operational Excellence Consulting. All rights reserved. 5

  6. Introduction to Facility Management ▪ The future of work is all about employee experience (source: Forbes magazine, 2017) ▪ The global outsourced facility management (FM) market will be worth USD 1 trillion by 2025 (source: CBRE, 2017) 6 © Operational Excellence Consulting. All rights reserved.

  7. Introduction to Facility Management ▪ Increasing need for an integrated FM to effectively address the rapidly changing needs and demands of the various interested parties that it serves ▪ FM affects the health, well- being and quality of life of much of the world’s societies and population through the services it manages and delivers 7 © Operational Excellence Consulting. All rights reserved.

  8. What is ISO 41001? ▪ ISO 41001 is a Facility Management (FM) standard published in April 2018 ▪ It is designed to help an organization establish, implement, maintain and improve an integrated Facility Management compliance program 8 © Operational Excellence Consulting. All rights reserved.

  9. Objectives of the ISO 41001 FM System Provides the basis for a common interpretation and understanding of FM and the ways in which it can benefit organizations of all kinds Enables an organization to demonstrate that it has a robust process through which to design, manage and improve its integrated FM system 9 © Operational Excellence Consulting. All rights reserved.

  10. Advantages of Certification ▪ Certification to ISO 41001 is voluntary ▪ Independent check of conformity by a third party ▪ Indicates an effective Facility Management system ▪ National/International recognition ▪ Provides competitive advantage ▪ Improves company image 10 © Operational Excellence Consulting. All rights reserved.

  11. ISO 41001 is Based on the ISO High-Level Structure for Management System Standards 6. Planning 1. Scope 7. Support 2. Normative References 8. Operation 3. Terms & Definitions 9. Performance Evaluation 4. Context of the Organization 10. Improvement 5. Leadership 11 © Operational Excellence Consulting. All rights reserved.

  12. Process Approach Methodology in Facility Management DEMAND ORGANIZATION Core Business Strategy Supported by FM FM Strategy FM Policy 10. Improvement 4. Context 5. Leadership 6. Planning 7. Support Improve ACT 9. Performance evaluation FM Plans Measure PLAN CHECK DO Implement 8. Operation (FM) ORGANIZATION Source: Adapted from ISO 12 © Operational Excellence Consulting. All rights reserved.

  13. ISO 41001 Clause Structure (4-10) PLAN DO CHECK ACT 4. Context of the organization 5. Leadership 6. Planning 7. Support 8. Operation 9. Performance evaluation 10. Improvement 4.1 Understanding the organization and its context 5.1 Leadership and commitment 6.1 Actions to address risks and opportunities 7.1 Resources 8.1 Operational planning and control 9.1 Monitoring, measurement, analysis and evaluation 10.1 Nonconformity and corrective action 4.2 Understanding the needs and expectations of interested parties 5.2 Policy 6.2 FM objectives and planning to achieve them 7.2 Competence 8.2 Coordination with interested parties 9.2 Internal audit 10.2 Continual improvement 4.3 Determining the scope of the FM system 5.3 Organizational roles, responsibilities and authorities 7.3 Awareness 8.3 Integration of services 9.3 Management review 10.3 Preventive actions 4.4 FM system 7.4 Communication 7.5 Documented information 7.6 Organizational knowledge 13 © Operational Excellence Consulting. All rights reserved.

  14. Becoming ISO 41001 Certified ▪ The certification body examines the FM system for conformity to the ISO 41001 standard ▪ The ISO 41001 audit is a compliance audit ▪ Certification means the organization has a documented FM system that is fully implemented and meets ISO 41001 requirements 14 © Operational Excellence Consulting. All rights reserved.

  15. Audit Findings Major Non-conformity Minor Non-conformity Observation 15 © Operational Excellence Consulting. All rights reserved.

  16. Auditee’s Conduct ▪ Polite ▪ Professional ▪ Positive / Receptive ▪ Sincere ▪ Commitment ▪ Formal but not overly serious 16 © Operational Excellence Consulting. All rights reserved.

  17. Interacting with Auditors ▪ Be honest and open ▪ Recognize they may be experts ▪ Realize they may not be subject matter experts ▪ Understand the purpose of the meeting and review related records prior to interviews ▪ Turn mobile phones to silent mode 17 © Operational Excellence Consulting. All rights reserved.

  18. Interacting with Auditors ▪ Assume auditors are familiar with your organization’s FM system ▪ Challenge auditors ▪ Show more competence in ISO 41001 ▪ Argue internally ▪ Express unfairness ▪ Ask for solution ▪ Fix non-conformities on the spot 18 © Operational Excellence Consulting. All rights reserved.

  19. About Operational Excellence Consulting C:\Users\Allan BigMac\Documents\000 OEC\Logo\The Logo Company\FINAL\OperationalExD24aR02bP01ZL\TRANSPARENT.png ▪ Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. ▪ The firm’s mission is to create business value for organizations through innovative operational excellence management training and consulting solutions. ▪ OEC takes a unique “beyond the tools” approach to enable clients develop internal capabilities and cultural transformation to achieve sustainable world-class excellence and competitive advantage. For more information, please visit www.oeconsulting.com.sg 19 © Operational Excellence Consulting. All rights reserved.

  20. TRANSPARENT.png Logo Fb / Logo Fb Png / How the hyperconnected are redefining community ... X Logo (Twitter | 01) - PNG Logo Vector Downloads (SVG, EPS) Women In Wilmington for Networking Noshing in Support of Mascots For ... Operational Excellence Consulting is a management training and consulting firm that assists organizations in improving business performance and effectiveness. Based in Singapore, the firm’s mission is to create business value for organizations through innovative design and operational excellence management training and consulting solutions. For more information, please visit www.oeconsulting.com.sg 20 © Operational Excellence Consulting. All rights reserved.

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