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Knowledge Management

Taking the Web to the Next Level. Knowledge Management. Current Web Issues. Not reaching target audiences People can’t find the information they need Too difficult to post information, especially in non-traditional formats. Marketing Knowledge management Knowledge distribution.

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Knowledge Management

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  1. Taking the Web to the Next Level Knowledge Management

  2. Current Web Issues • Not reaching target audiences • People can’t find the information they need • Too difficult to post information, especially in non-traditional formats • Marketing • Knowledge management • Knowledge distribution

  3. Pent Up Demand • Multimedia rich web pages • Student-created websites, blogs, bulletin boards, forums, wikis • On-line surveys • An automated curriculum management system with document versioning and automated review and approval • Enterprise image library for original works • Moderated chat with students • Instant messaging through different modalities • Searchable policies and procedures • Policy-based records management

  4. Objective Find a solution that will enable WVC to more effectively manage and distribute knowledge through various modalities to internal and external customers.

  5. Solution Solve the root issues, knowledge management and knowledge distribution, with: • New tools • New roles • New organization

  6. Tools • Microsoft SharePoint • Office 2007 • Servers • Multimedia development equipment and software

  7. SharePoint provides an infrastructure for • Collaboration - Student to student, student to instructor, student to community • Web portals – Create sites for different audiences or functions; for your students, co-workers, departments, the public • Searchable information repository • Work-flow based applications (automate who performs which steps in which order, i.e., curriculum approval process)

  8. Role New tools will create a new environment, where all who participate will have at least one of these roles:

  9. Organization • Consolidate district technical staff • Develop cross-organizational work groups to share expertise and best practices • Utilize the application development prioritization process to schedule projects

  10. Implementation • Train staff how to use Office 2007 • Train TLC Coordinator/PIO web reporter in interactive multimedia content development and equipment • Program SharePoint environment • Identify and prioritize programming projects • Departments begin to use SharePoint

  11. Cost

  12. Conclusion If we do what we’ve always done, we’ll get what we’ve always got Questions?

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