MA STAAR Fall Learning Session Health Literacy and Effective Teaching

1. MA STAAR Fall Learning SessionHealth Literacy and Effective Teaching 1:15-2:30PM Breakout Northeast Hospital Corporation, Beth Israel Deaconess Medical Center Gail Nielsen, Marian Birhle-Johnson

3. IHI’s Roadmap for Improving Transitions and Reducing Avoidable Rehospitalizations Improved Transitions and Coordination of Care Reduction in Avoidable Rehospitalizations or * Additional Costs for these Services Patient and Family Engagement Cross-Continuum Team Collaboration Evidence-based Care in All Clinical Settings Health Information Exchange and Shared Care Plans

4. Key Changes to Create an Ideal Transition Home • Perform an Enhanced Assessment of Post-Hospital Needs • Provide Effective Teaching and Facilitate Enhanced Learning • Ensure Post-Hospital Care Follow-up • Provide Real-Time Handover Communication

5. Provide Effective Teaching and Facilitate Enhanced Learning • Involve all learners in patient education. • Redesign the patient education process. • Redesign patient teaching print materials. • Use Teach Back regularly throughout the hospital stay to assess the patient’s and family caregivers’ understanding of discharge instructions and ability to perform self-care.

6. Evaluate Effectiveness Through Observation Observation Guide: Observing Current Processes for Patient Teaching (How-to Guide Resources, page 103)

7. What is one new thing you learned today that you would like to test?