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Management of Service Portfolios TF-MSP

Management of Service Portfolios TF-MSP. 2009 TF-MSP Meetings February hosted by TERENA in Amsterdam Strategic Planning in the NRENs April hosted by RENATER in Paris Atypical user-groups June (jointly with TF-PR) hosted by RedIRIS at TNC, Malaga

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Management of Service Portfolios TF-MSP

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  1. Management of Service PortfoliosTF-MSP • 2009 TF-MSP Meetings • February hosted by TERENA in Amsterdam • Strategic Planning in the NRENs • April hosted by RENATER in Paris • Atypical user-groups • June (jointly with TF-PR) hosted by RedIRIS at TNC, Malaga • Customer Segmentation, Use of 3G for mobile access • September hosted by UNI • C / NORDUnet in Copenhagen • Topics: Internet Exchanges; QMS; Coordination of service portfolios with US • Determining the value of services and applications • CIRENSE

  2. TF-MSPCurrent Work Items • Atypical Users • How to deal with them • Portfolio offered; SLAs; AUPs; Pricing • Customer Segmentation is important • Value of Applications and Services • Presentations from AARnet & Internet2 • Wiki discussion space • Introduction and Improvement of Services • Coordinating Inter-NREN Service Provision in Europe • Improvement of Quality of Email Services

  3. TF-MSP short-term Activities • Current Charter: 1 March 2008 – 28 February 2010 • Will seek re-charter for 2 years early next year • brainstorming /benchmarking oriented • Valuable discussion forum and repository of information • Email Quality Workshop • AMSTERDAM and by Video Link: Wednesday 9 December • 8 NRENs currently presenting • Associated email list equal@terena.org • Exploration of CIRENSE ideas • Next Meeting: January/February 2010

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