Incentive Programme Planning made easy – The Software Revolution

1. Incentive Programme Planning made easy – The Software Revolution Philip Haines Conform Systems Ltd.

2. Incentive Programme Planning • Introduction • Managing your incentive programme • Planning an incentive travel event • Managing your Event • At the Event • After the Event

3. Software Examples • E-Commerce – eventbookings.com • Programme management – Aspire • Event Management – confoRM • Room Diagramming – Meeting Matrix • Live Internet Broadcasting – MediaWave • Event Surveys – Remark Web Survey

4. E-commerce for event organisers – www.eventbookings.com • A business to business portal for event organisers and suppliers • Event planning tools • venue finding, services sourcing • On line delegate management service • Registration, accommodation, transportation

5. Programme Management

6. ` “It’s not the cost of doing an incentive, it’s the cost of not doing it or not doing it right.” Incentive Program Manager of Large Pharmaceutical Company

7. ADMINISTRATION CHALLENGES • Companies don’t always recognize the details required to effectively administer an incentive program, some of which are: • Reducing Program Time-To-Market • Managing Performance Data • Creating and Distributing Communications • Accurate Measurement Reporting • Timely Reward Fulfillment

8. How does ASPIRE help companies conduct successful incentive programs: Turnkey Program Setup Results Reporting & Evaluation Program Administration Multiple Performance Levels Measurement & Feedback Rewards & Recognition Administration & Audits

9. Turn-key Program Setup • ASPIRE was designed by marketing and software experts who know what it takes to simplify and control the process. • Fast, Flexible and Virtually Turn-key • Manages Data from Many Sources • Templates and Reference Tools

10. Multiple Performance Levels • ASPIRE can help you manage: • Historical Baselines • Minimum Thresholds • Multi-Tier Performance Objectives • Award Rankings and Issuance Caps • Product Specific Sales (SPIFFS)

11. Easy to Use Program Templates • User-Friendly Import “data” Wizard • Program Designer Reference Tool • Is Fast, Flexible and Virtually Turn-Key

12. ADMINISTRATION AND AUDITS • Most companies face similar challenges to improve profitability and productivity. ASPIRE: • Manages every administration detail • Is fully compatible with the Internet • Manages numerous and varied data sources • Easily integrates with other supporting systems • Contains transaction audit files/security profiles

13. REWARDS AND RECOGNITION • One of ASPIRE’s key advantages is that you are not locked into one proprietary fulfillment vendor: • Rewards are based on the participant’s motivating factor & not the program. • ASPIRE has many interfaces with best-in-class reward providers to support your motivation needs. • ASPIRE is easily interfaced with your preferred providers allowing you to take advantage of strategic alliances. • ASPIRE provides choice and flexibility. The program participant decides what is motivating.

14. Choice and Flexibility • Awards based on Motivating Factors

15. MEASUREMENT AND FEEDBACK • ASPIRE’s reporting tools allow management to make decisions concerning the process based on fact: • Did the program meet its objectives? • Did it stay within Budget? • Did it impact revenues as desired? • Was our target audience motivated? • Did we realize the desired behaviors? • How can we improve our program?

16. RESULTS REPORTING AND EVALUATION • To be successful, you must continually improve your incentive program to keep it effective in the turbulent wake of market forces. ASPIRE allows you to: • Respond Quickly to Program Changes • Introduce or change technology to solve or enhance • Maximize return on investment • Make process decisions based on fact • Easily interpret data so meaningful action can be taken

17. The most comprehensive program management tool available!

18. Event Management - confoRM • Used by major incentive travel companies • Manages registration, accommodation, transportation, tours, activities etc • Integration with Microsoft Office products. • Web enabled • Comprehensive import/export options • Extensive reporting options

19. Room Diagramming – Meeting Matrix • Certified room diagrams available from many properties • Create setup diagrams of meeting rooms • View rooms with all set up styles • Multimedia images & panoramic views available • Produce seating arrangements

20. Live Internet Broadcasting – Media Wave • End to end solutions for Live Event Broadcasting • Event filming & production • On demand streaming post event • Clients include Microsoft, BBC, Paul McCartney & Sony Music

21. Event Surveys – Remark Web Survey • Collect information quickly & easily • Wizard based • Easy to use • Offers text boxes, check boxes, radio buttons, drop down lists & graphics • Completed data saved in tab delimited format for easy access by Excel etc.

22. Some final thoughts • There’s more software available than ever before at competitive prices and of a high quality. • Give suppliers a full brief of your requirements – Write them down! • If you’re not comfortable with running your own software try a service approach.

23. For further details The Ultimate Meeting Professional’s Software Guide Author: Corbin Ball