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Church street surgery meeting September 3rd 2013

Church street surgery meeting September 3rd 2013. Consumer champion. Healthwatch Hertfordshire is the new, independent, consumer champion for health, public health, and social care in Hertfordshire

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Church street surgery meeting September 3rd 2013

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  1. Church street surgery meetingSeptember 3rd 2013

  2. Consumer champion • Healthwatch Hertfordshire is the new, independent, consumer champion for health, public health, and social care in Hertfordshire • Our job is to represent every resident in Hertfordshire who wants to have a voice on the services that are available • We provide evidence based influence to improve services and health and wellbeing across Hertfordshire • Healthwatch will help people to find information about local health and care services

  3. Working together • Healthwatch is committed to working with voluntary and community sector organisations to ensure the voices of service users and communities are heard and represented • We will look to share evidence and local knowledge • Healthwatch will also work with the statutory sector including work with Clinical Commissioning Groups, the Care Quality Commission, Health Scrutiny to make sure that services meet citizens’ needs

  4. Healthwatch Hertfordshire Structure Board (13 members) StakeholderPanel General Interest Groups Theme Groups Locality Groups StaffTeam

  5. The importance of ensuring we hear the local voice… • Locally led rather than ‘top down’ • Independent, but connected to Healthwatch • Enables local people to focus on issues that affect them or their community. • Issues can be passed to Healthwatch for additional support and action if they need it • Allows Healthwatchto understand if concerns are solely a local issue or more widespread • Recognised by Health and social care providers. • 2 way flow of information

  6. Where we are... • Healthwatch Hertfordshire took up its statutory responsibilities from 1st April 2013 • Determined focus and priorities • Stakeholder panel – has over 60 organisational members and also individual members • Structure –geographically based groups and others focusing on key themes • Enter and View • Policies, protocols, training, reviews and support for HwH representatives • User stories, evidence and feedback

  7. Determining priorities Evidence considered • Francis report and Winterbourne View review • Key issues from Hertfordshire LINk • Key issues identified by CQC relating to Hertfordshire • Key issues from Public Health • Existing data and evidence on health inequalities • The Hertfordshire Health & Wellbeing Strategy • Board has reviewed local evidence and data • Initial priorities developed • Are these the right areas for setting priorities?

  8. Getting involved • Stakeholders panel • Supporting a priority • Enter and view • Information sharing • Talking to us • Social networking

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