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Work Analysis

Work Analysis. The systematic process of gathering information about work, jobs & the relationships among jobs to provide the basic information management needs to accomplish strategic goals. Job Analysis.

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Work Analysis

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  1. Work Analysis The systematic process of gathering information about work, jobs & the relationships among jobs to provide the basic information management needs to accomplish strategic goals

  2. Job Analysis The systematic process of determining the knowledge, abilities, skills and other characteristics (KASOC) required for performing tasks in an organization

  3. Term Definitions • Job description • Provides information about the essential tasks, duties & responsibilitiesof a job • Job specification • Outlines minimum acceptable qualifications to perform a specific job • Performance appraisal • Systematic description of how well individuals, teams or systems perform their jobs

  4. Reasons to Conduct Work Analysis • Baseline • Legal • Negotiation • Safety & health

  5. Goals of Work Analysis • Describe observables • Job description • Job specification • Describe job-related behavior • Performance appraisal • Produce reliable data

  6. Job Description • Duties, tasks, activities, behaviors, responsibilities • Percentage of time devoted to each duty • Performance standards • Working conditions/job context • Equipment used • Possible hazards • Relationships with co-workers • Reporting relationship

  7. Qualitative Methods • Observation • Interview • Document review • Logs/diaries • Background records • Performance appraisals • Critical Incident Technique (CIT)

  8. CIT • Individual recall • Behavioral examples of exceptionally good or poor performance • Specific • Observable • In context • Consequences • Sufficient detail

  9. Quantitative Methods • Position Analysis Questionnaire (PAQ) • Management Position Description (MPDQ) • O*NET

  10. PAQ • 187 items in 6 categories to identify significant job behaviors • Job classification • Information input • Mental processes • Work output • Relationships with other people • Job context • Other characteristics

  11. MPDQ • Analyzes executive & management jobs • Above position under study • Job analysis checklist • Hiring tools • Training needs for new managers • Compensation rates • Education qualifications • Job classifications

  12. Occupational Information Online Network (O*NET) • Automated database • Comprehensive, reliable, valid occupational information • http://online.onetcenter.org

  13. Work Process Mapping • Picture of how people do their work • Inputs - Processes – Outputs • Work-team-based methods of organization

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