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HACC Diversity Planning Forum

HACC Diversity Planning Forum. HDG Consulting Group February - March 2011. This project is supported with funding under the Home and Community Care Program by the Commonwealth Government and the Victorian Government. Welcome. Acknowledgement of Traditional Custodians. Session overview.

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HACC Diversity Planning Forum

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  1. HACC Diversity Planning Forum HDG Consulting Group February - March 2011 This project is supported with funding under the Home and Community Care Program by the Commonwealth Government and the Victorian Government.

  2. Welcome Acknowledgement of Traditional Custodians

  3. Session overview In this session we will: • explain the policy context and requirements for diversity planning • talk about what diversity planning is and what it means for HACC funded agencies • share ideas about diversity planning approaches • provide an opportunity to discuss practical examples.

  4. Policy context

  5. Background • Building on access and equity work • Moving from cultural to diversity planning • Continuous Quality Improvement

  6. Diversity planning and practice • A strategic population planning initiative that supports and encourages a holistic, person-centred approach to HACC service delivery. • Underlying principles: • equitable access to HACC services • a sensitive and responsive approach to planning services • consideration of diversity as core business. Does not mean that any one group will be prioritised for services over another. It is to ensure that people have access based upon assessed relative need.

  7. Continuous Quality Improvement • The Active Service Model, the Assessment Frameworkand Diversity Planning and Practice share a key aim: strengthening person-centred care. • The future: • ASM approach as core business • Diversity Planning encompassed within broader quality improvement planning.

  8. HACC Quality Improvement Outcomes Person-centred care

  9. Key requirements Diversity planning requires all HACC funded agencies to: • demonstrate an understanding of their catchment’s HACC target population • identify groups or individuals who may not be accessing services • identify barriers to service access for these groups or individuals • develop and implement an action plan to improve access to your services with achievable and measurable outcomes in accordance with Regional Diversity Plan • monitor the action plan against outcomes • review the plan and use what is relevant to develop the next plan. Monitoring will be on an annual basis by Regions and triennially through quality review processes.

  10. Implementation

  11. Benefits of diversity planning • It will increase your agency’s capability to respond to diversity within your local community. • It will assist to inform planning and resource allocation decisions. • It will support a diversity responsive workforce. • It will improve equitable access to services by diverse and disadvantage groups. • It will enable HACC services to better understand and measure diversity within their communities.

  12. Strengthening diversity planning and practice: A guide for HACC services in Victoria

  13. Why is a guide needed? • A new concept – shared understanding and expectations. • To support agencies to implement Diversity planning and practice.

  14. What is in the guide? • Introduction to diversity planning • Outline of key requirements • Information and tools to : • understand diversity • apply diversity lenses to your services • set priorities • review your progress.

  15. What is diversity?

  16. What do we mean by diversity? • Diversity is recognising that people are individuals and have unique needs and preferences. • People may also belong to, or identify with a community or group who have different needs and expectations. • Diversity planning embraces and reflects cultural differences. • Culture is self-ascribed and defines who we are, how we think, what we value and what is important.

  17. Diversity Literature

  18. HACC special needs groups • people from Aboriginal and Torres Strait Islander backgrounds • people from CALD backgrounds • people with dementia • people living in rural and remote areas • people experiencing financial disadvantage (including people who are homeless or at risk of homelessness). Diversity Planning and Practice asks us to consider a range of special needs and other diverse and disadvantaged groups in our local area, and consider how their diversity impacts on service access.

  19. Understanding diversity ‘Know the community – know what works’ (NHMRC, 2006)

  20. Diversity planning

  21. Planning processes • Diversity planning focuses on understanding the needs of your existing and potential clients and developing actions to improve your service delivery to meet those needs. • For many HACC services it will not be necessary to establish new plans. • Where planning already occurs, existing planning processes and plans may be extended to include HACC diversity planning requirements and demonstrate specific outcomes for HACC clients.

  22. Options • Option 1: Include HACC diversity planning within existing organisational and/or service planning processes. Ensure HACC diversity considerations are effectively considered and priorities, objectives and actions documented. Ensure outcomes are specified for HACC clients. • Option 2: Participate in a local area planning process to develop an integrated HACC Diversity Plan with other local agencies. Develop shared goals and priorities. Ensure specific objectives, actions and performance measures are noted for each agency. • Option 3: Develop a stand-alone HACC Diversity Plan for your agency. Specify goals, priorities, actions and performance measures.

  23. Example: Extending existing processes Local government with a large and culturally diverseaged population. • Council prepared an overarching Later Years Strategy to provide a framework to address the needs of its older citizens and to improve social conditions. • Used existing planning process and extended it to incorporate HACC specific diversity actions. • This required analysis of HACC MDS data and additional actions and performance measures.

  24. Example: interagency approach Interagency approach by three HACC funded agencies in catchment. • Shared data and jointly discussed interpretation. • Agreed on improving access for CALD people with dementia as a shared priority. • Documented a simple, shared plan. • Outlined roles, responsibilities and actions. • Agreed to review progress quarterly through telephone meetings.

  25. Example: agency specific plan HACC funded Aboriginal Community Controlled Organisation • MDS data showed 90% PAG participants were female. • Engaged a respected male Elder to consult with male community members. • Priority to establish a separate PAG for men. • Worked with the local TAFE and Men’s Shed program to do so.

  26. What planning processes does your agency currently have in place? • Can diversity planning be included in this process? • Are there partner agencies which could work with yours to develop a plan?

  27. Governance and leadership • Effective diversity planning and implementation requires leadership by agency management. • Ensure that people with the capacity to make decisions about service development, use of resources and human resource development are engaged in the planning stage. • Who should be involved?  Who will lead your planning?

  28. Board CEO Management • Vision, Mission, Values • Strategic planning DH Regional Diversity Plan • Other programs and service plans • HACC planning • Diversity Plan • ASM Plan HACC Manager Coordinator Staff

  29. Key components These are typical for many planning processes

  30. Gathering information • Gather information on the diversity of existing or potential client groups. • Population and service usage data. • Complaints records or service refusal records. • Surveying and consultation with: • consumer representatives • special interest groups and liaison officers • community leaders. • Mapping current client profile against demographics of your catchment.

  31. Understand the barriers • Why are people not accessing services? • Do they want HACC? • Do they know about the services? • Are the services provided in a way or place that doesn’t suit them? • What would be more suitable? • Do they live far away from town?

  32. Priority setting considerations • Based on relative assessed need. • Aligned to Regional Diversity Plan • Number of HACC eligible people wthin a diverse group affected • What is already being done by others. • Capacity of your agency and of partner agencies • Most efficient use of resources and greatest impact • Achievable within the timeframe and resources available

  33. Setting objectives

  34. Tips for effective planning • Diversity planning is about evidence and quality of outcomes, not quantity. • Be realistic, keep it simple, set priorities and make sure objectives are measureable and achievable. • Be inclusive and responsive, collaborate with other agencies, consumers and other key stakeholder groups.

  35. Case Study Metropolitan council. Feedback received about need to make services more responsive to older GLBTI. • Met with Gay and Lesbian Health Victoria staff members and developed an action plan. • Workshops on how to create a GLBTI inclusive service and staff training. • A statement of commitment to GLBTI people. • A self evaluation using Val’s Café audit tool. • Preparation to for the Rainbow tick.

  36. Success Successful diversity planning means: • adapting and enhancing existing planning processes where appropriate • understanding your local community and their needs • where appropriate, working collaboratively on how to best respond to increasing needs in your community • setting clear, measurable and achievable goals and objectives • meeting quality standards.

  37. Questions?

  38. Group activity

  39. Group activity • Form small groups and introduce group members.. • Choose a speaker and note taker. • Share examples of service planning to meet diverse needs of HACC clients. • What do you already know about population groups who are not accessing HACC services? • What data sources do you use to analyse and understand the diversity within your community? • What partnerships or collaborations will be helpful?.

  40. Key points from each group Population groups? Using data? Partnerships for diversity planning? Examples of diversity planning?

  41. Feedback and discussion

  42. For further information please contact: Natasha Kukanja HACC Service Development  natasha.kukanja@health.vic.gov.au  03 9096 9959 Or your Department of Health Regional Office

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