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Presentation to Asia-Pacific Coroners Society Inc. Annual Conference 1 November 2007

Coronial Services Unit (CSU) The New Zealand Model. Presentation to Asia-Pacific Coroners Society Inc. Annual Conference 1 November 2007. PRESENTATION AIM. DISCUSS old vs new structure EXPLAIN Coronial Services unit structure

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Presentation to Asia-Pacific Coroners Society Inc. Annual Conference 1 November 2007

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  1. Coronial Services Unit (CSU) The New Zealand Model Presentation toAsia-Pacific Coroners Society Inc.Annual Conference1 November 2007

  2. PRESENTATION AIM • DISCUSS old vs new structure • EXPLAIN Coronial Services unit structure • EXPLAIN Coronial Services unit & regional manager’s role

  3. CORONERS ACT 2006 All cases from 1 July 2007 1 Chief Coroner 14 Full time Coroners 27 Support staff (C.S.U) Office of Chief Coroner Not all self inflicted deaths to inquest OLD vs NEW • CORONERS ACT 1988 • All cases before 1 July 2007 (cont until closed) • 51 Coroners (part time) • 2 full time Coroners • Ad Hoc (support & case mgmt) • All self inflicted deaths to inquest • Backlist = all open cases as at 30 June 2007

  4. Geographical locations NORTHERN REGION > CENTRAL REGION > SOUTHERN REGION >

  5. NORTHERN REGION CENTRAL REGION SOUTHERN REGION • The population in the three regions is serviced by 9 Coronial Services Units (CSU’s) • 4 Northern regional CSU’s • 3 Central regional CSU’s • 2 Southern regional CSU’s

  6. NORTHERN REGION CENTRAL REGION SOUTHERN REGION REGIONAL MANAGERS The 3 regions each have a manager

  7. CORONIAL SERVICES UNITS • Support for 14 fulltime coroners • Split into 3 regions = Northern, Central, Southern • CSU staff = MoJ employees = Regional managers, coronial co-ordinators, research officers, office administrators. • Co-ordinators = Case managers/Court takers, admin & logistical support • Dedicated CSU meeting/board rooms • Coronial inquest hearing circuits - Mobile evidence recording equip (digital) -Managed by demand

  8. REGIONAL MANAGERS ROLE • Operational management and technical oversight • Foster effective relationships • Provide leadership to maximise regional team performance • Develop and implement best practice administration processes • Implement and review CSU strategies, policies etc • Service, service, service • Communication, Communication, Communication!

  9. INTERNAL: CSU managers CSU Business manager CSU staff MoJ managers/staff JUDICIAL: Chief Coroner Coroners EXTERNAL: NZ Police (incl iwi & other liaison officers) Pathologists Local community groups (iwi/cultural/religious) Funeral directors District Health Boards Service providers Investigating authorities RELATIONSHIPS

  10. SOUTHERN CSU VISION & VALUES • VISION : Working with families, related agencies & our community in providing an effective, compassionate and valuable service. • VALUES: People Integrity Respect Communication Professionalism Compassion Consultation & collaboration Perseverance

  11. WHAT THE PUBLIC WILL SEE / EXPERIENCE • 9 fully equipped offices - professional layout, corporate signage, a specific person to assist. • 24/7 coronial support • Website with contacts and brochures • Brochures and leaflets in all Police stations/V.S • Increased efficiency through staff access to technical support, laptops, intranet etc • Other agencies (ACC, Work & Income etc) prepared for new system • Service, consistency, communication • Ongoing consultation and engagement

  12. NEW SERVICE = Efficiency/Timeliness = Education = Cultural sensitivity = Consistency = Ability to use data to affect change - access to NCIS - introduce New Zealand CIS

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