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Are you associated with Multiple Companies ?

Are you running any Service Centre ?. Are you associated with Multiple Companies ?. Are you handling Multiple Products in your service centre ?. Are you providing AMC to your customers ?. Are you facing problems ?.

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Are you associated with Multiple Companies ?

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  1. Are you running anyService Centre ? Are you associated withMultiple Companies ? Are you handlingMultiple Productsin your service centre ? Are you providingAMCto your customers? Are you facing problems ? Service industry is the largest growing industry now a days. With the increasing demand of service customer satisfaction has become a challenge. Continue ……

  2. In registering calls for of multiple products for multiple companies. In tracking of registered complaints. In assigning complaints to engineers according to area In managing your customer data and data backup In finding out machine status (warranty/AMC) In tracking of work done by your engineers In managing and delivering of Preventive Maintenance services In finding profitable / non-profitable AMCs In providing service history to the customer In tracking of daily, weekly or monthly work done by your service centre In finding out due free services during Warranty or AMC In preparing and sending AMC proposal to your customers In finding fast moving spare parts In finding spares out of stock. PROBLEMS ? Continue ……

  3. Srijan Software Services Has come up with an excellent SOLUTION FOR YOU This is … Service Management System (SMS) (A Complete Software for Service Centre) Continue ……

  4. Service Management System (SMS) Service Management System is a software designed to work as a powerful assistance tool for people engaged in servicing and AMC (annual maintenance contract) of whole range of office automation equipments and home appliances. Continue ……

  5. The Total Solution SMS is a complete solution to your business, as it covers every aspect of your servicing system including servicing, spare inventory, repairing, Complaint Management, maintenance of service history of every machine, engineer performance, Preventive maintenance planning, AMC proposal letters, AMC stickers, Mailing slips, unique data backup & restore facilities etc. and saves you from going to different software for different jobs. Continue ……

  6. Reduces your working hours. Removes your work stress. Increases your manageability. Better complaint tracking procedure Increases efficiency of your staff by tracking of their work Minimizes your staff by streamlining your working pattern. Better customer satisfaction Better Administration by having more information. Powerful and informative reporting Your Benefits Continue ……

  7. Product Features Flexible enough to handle handle multiple products of different specifications. Can handle products of multiple companies. Machine details according to status (Under warranty / Out of warranty / Under AMC / Out of AMC) Detailed product information report giving you full information for any machine Alert for machines whose Warranty / AMC is about to expire Report on AMC collection during two dates Facility to undertake AMC for multiple machines as well as a single machine Searching of machine through Make, Model, Customer, Product and Status Service history for particular machine Service history can be filtered through Date range, Engineer Name and Service Type (Complaint or Preventive Maintenance) Automatic and Manual data backup / restore provision Powerful, easy and fast complaint registry procedure. Printing daily activity report for attending the complaints engineer and area wise Continue ……

  8. Alert for pending complaints Down time evaluation for all the complaints Reflection of downtime for every complaint in machine service history and engineer reports Provision to update customer or machine data when closing the complaints Service history maintenance for the machines Automatic Preventive maintenance (free service) service program generation Provision to program and provide Preventive Maintenance services PM service sheet printing for providing PM services Alert for due PM Services Powerful, easy and fast complaint registry procedure. Product and Model wise Comprehensive, Non-Comprehensive and Service charge application Customer search by name, contact no and area wise. Mailing slips for correspondence Detailed Performance reports of your engineers along with comparative analysis Product Features Continue ……

  9. Product Features • Service desk-report for your work tracking on daily/monthly/weekly basis • Unique password security to avoid unauthorized access • Users' access information report also available • Attractive AMC/Warranty  stickers with relevant information on it for every machine under AMC/Warranty. • Automatic generation of AMC proposal letter. • Spare part inventory system to manage spares you buy, sale and use for AMC • Separate tracking of spare transaction for AMC and sale • List of spares out of stock available at the time of placing order • Full information about incoming and outgoing spares transaction • Detailed spare consumption report providing information about a particular spare or  particular machine • Automatic scanning of fast moving spare parts • Information on any particular spare describing its price, location, available quantity etc. Continue ……

  10. Easy Operation Operating the software is very easy as all the screens are designed in same pattern. Filter Fields Screen Layout All the screens are divided in four parts- Part 1 – Fields to filter data of grid Part 2 – Grid to display data Part 3 – Buttons for various operations Part 4 – Form to enter/modify or delete data Grid to display relevant data Buttons for various operations Data entry form Continue ……

  11. Sample Output Screens Continue ……

  12. Customer Management Continue ……

  13. Machine Management Continue ……

  14. AMC Rates Management Continue ……

  15. Engineer Management Continue ……

  16. Complaint Registration Continue ……

  17. Daily Activity Management For closing the complaint Continue ……

  18. Daily Activity Report Sheet (Carried by the engineer for attending complaint) Continue ……

  19. PM Service Job Sheet Continue ……

  20. Future Enhancements • Handling of multiple service centres. • Centralized data base for multiple service centres. • CRM implementation • Automated SMS, Emails and Phone Calls • Complaint status through Internet, IVR, SMS • Happy calling • Complaint registration through Internet, IVR and at Service Centres • Graphical reports for quick analysis • Multiple database support • Decision support system • Multitenancy (multiple companies) support Continue ……

  21. Contact Details Ph : 9335810268, 9536669999 Web : www.srijansoftware.com Email : contact@srijansoftware.com srijansoftware@gmail.com For any query please feel free to contact at :- Srijan Software Services, M A K I N G T H E T H I N G S E A S Y Jhajra, NH-72, Chakrata Road, Dehradun – 248007 (Near Swasthya Kendra)

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