1 / 11

After Sales Team References & Procedures

After Sales Team References & Procedures. After Sales Team - References. The references for all the After Sales requests / subjects are: Mr. Rampin Fabio After Sales Manager fabio.rampin@uniflair.com 0039 049 5388295 Ing. Sartorello Daniele

orlando-conley
Download Presentation

After Sales Team References & Procedures

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. AfterSales Team • References & Procedures

  2. AfterSales Team - References The referencesforall the AfterSalesrequests/subjects are: Mr. Rampin Fabio AfterSales Manager fabio.rampin@uniflair.com 0039 049 5388295 Ing. Sartorello Daniele AfterSales service export daniele.sartorello@uniflair.com 0039 049 5388241 Telephonenumber: 0039 049 5388211 AfterSales fax number: 0039 049 5388412

  3. AfterSalesTeam - References Ing. Maistro Davide AfterSales service export davide.maistro@uniflair.com 0039 049 5388241

  4. AfterSales Team - References The referencesforall the AfterSalesrequests/subjects(Italian market are: Mr. Nalin Gabriele AfterSales service export gabriele.nalin@uniflair.com 0039 049 5388334 Mr. Zilio Roberto AfterSales service export zilio.roberto@uniflair.com 0039 049 5388252

  5. AfterSales Team - References Ms. De Angeli Ilaria Administrativetasks , aftersalesrequests and sparepartsselection ilaria.deangeli@uniflair.com 0039 049 5388252

  6. AfterSales Team - Procedures Thisis a sum-up of the mainaftersalesprocedures: • Orders: • In the case oforderswithalreadyknowncodespleasecontact: • sales export assistancewhowillinsert the orderconfirmations • In the case the code isforanyreasonunknown, referto: • Sartorello Daniele, Maistro Davide and De Angeli Ilaria • whowillanswerabout the correct code, thenyouwillbeabletomake the correctorder

  7. AfterSales Team - Procedures Thisis the formfor the spareparts order. Thisdocumentmustbecompleted withall the information youhave. Also in the cases the code needed isknown, pleasewrite down the unit serial number.

  8. AfterSales Team - Procedures Thisis the claimform In the case offaultycomponents on unitthat are in warrantythisis the documentthatmustbeused. Please in this case, more information youinsert, and faster and better the work to help youwillbedone.

  9. AfterSales Team - Procedures • Hereit’s veryimportant: • The serial number, otherwiseit’s impossibletocheck the problem • The claimsubject: it’s notsufficientforustoknowthat a componentisbroken. So it’s importanttoknowwhathasbeendone on the unit, whathasbeetriedto solve the problem, and ifpossible, some photos • Destinationof the goods

  10. AfterSales Team - Procedures Thisis the authorizationforreturnof goodsto the factory. Wthoutthisauthorizationit’s not permittedtosendanything, so in such case Uniflair can reject the material received. Uniflair in the case ofclaimsthat can beinterestingtobe investigated, can require the brokencomponenttobe sent back

More Related