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Global Series: Products and Services

Global Series: Products and Services. Hakeem Pedro Customer Operations and Services April 2006. HP Restricted. Objectives. Global Series Current State Global Coverage Enhancement and Call to action – GPP Evolution of Global Series - Global Product Portfolio and CTO Solicit Feedback on:

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Global Series: Products and Services

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  1. Global Series:Products and Services Hakeem Pedro Customer Operations and Services April 2006 HP Restricted

  2. Objectives Global Series • Current State • Global Coverage Enhancement and Call to action – GPP • Evolution of Global Series - Global Product Portfolio and CTO Solicit Feedback on: • Product portfolio • Care Packs • Configurable IPG products and Supplies • Communication plan HP Restricted

  3. The Global Series program Addresses the Global Customer requirement to have consistent products available on a global basis, with consistent lifecycles worldwide. Offered in 104 Countries total Is a PSG-hosted HP program Products offered Desktops (29) and portables (9) Workstations (11) and thin clients (1) Handhelds (13 ) PSG accessories (117 ) Printers (17) Servers (20 with 67 options) Storage with options (337) Monitors (8) Services One to two Care Packs per configuration Financial services, including leasing and asset recovery, in 51 countries Training Hardware — Tracks for each product family Software — Tracks for each OS Master ASE Solutions — Eight tracks Global Series (GS) — Current State Offered Globally HP Restricted

  4. Global Coverage 104 Countries Total • Europe and Africa—46 countries • Global Series products • Services and support • Asia—21 countries • Global Series products • Support • Americas—37 countries • Global Series products • Services and support • Coverage Key • Global Series products available • Selective services • No Global Series capability HP Restricted

  5. Recent Enhancements and Future Goals • Recent Enhancements • Implemented Orderability Validation Tool to proactively ensure GS products orderable in 104 countries • New/Follow-on GS Products introduced • Significantly enhanced communication to internal sales and support teams • Call to action • More flexible and globally consistent PLC dates. Better stability of product offering between countries • Maintain 100% orderability commitments • Continue to drive towards Configure To Order (CTO) solution: • Increase Global Series flexibility, portfolio and penetration via Global Product Portfolio HP Restricted

  6. Global Product Offering Challenge Global product requirements Global Series Global Special (PCCS) Regional Offering • Fixed offering: • Proactively managed • Orderable in 104 countries • Consistent lifecycles • Cannot support unique configs or factory services. • 45% Product utilization • Meets ~30-40% of need • Extremely Flexible offering: • Based on customer requirements • 10X number of skus as GS • Lifecycles are not actively managed. • Extremely poor utilization - 19% • Slow WW setup • Meets ~50-60% of need • Offering based on local country or regional portfolio. • Lacks Global focus, governance, and restrictions. Not globally managed • 55% product utilization • Meets ~10-20% of need Need to significantly improve communication, lifecycle management, and improve penetration. If not, leads to mis-set expectations and multiple escalations. HP Restricted

  7. Simplified and Enhanced Configurable Global Product HP Restricted

  8. Simplified End-to-End fulfillment Quote to Order Order to Delivery Customers Customers 4 days B2B - ePrime Pricing Easy Config AMA EMEA APJ • Global Product Portfolio • Phase 1 Jun 06: Configurable • Quote to Order (Global Products, • Factory Services & accessories) • Phase 2 Fall 06: Configurable • Order to Delivery. • Phase 3 Q406 thru H107: • Enhance portfolio with more • products, logistics services, • Care Pack, etc. • ------- -------- -------- • Localized components and services • Consistent Lifecycle 1 day Sales Rep HP Restricted

  9. Flexible and Configurable Features and Services Globally consistent configurable product models and features HP Restricted

  10. OS and Keyboard Localization Configurable Features and Services Selection HP Restricted

  11. Configurable Features and Services Selection Configurable Customized Factory and Lifecycle Services HP Restricted

  12. Deliver/ Launch Discover Define Design Develop GPP Deployment Roadmap Phase 1- Configurable Quote to Order Deliver/ Launch Discover Define Develop Design Legend Desktop Notebook Workstation Factory Services Discover Define Phase 3 – Portfolio Enhancement Printers, Intel Servers, Storage, Thin Clients, Design Carepacks, Supplies, Logistics Services, etc Develop Deliver/ Launch Phase 2 – Global Configurable Order to Delivery Launch Timeline Launch Date: TBD Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 Q1 Q2 Q3 Q4 FY07 FY05 FY06 HP Restricted

  13. GS Metrics – Invoiced Shipments (12mths) All Global Accounts and CAC group: 31% of all HP products invoiced are GS products. HP Restricted

  14. GS Metrics – Invoiced Shipments (12mths) • Personal System Products: • For all Global Accounts: • 50% of shipments are Global series products • For CAC as a group: • GS products accounts for 57% all PSG Commercial products invoiced HP Restricted

  15. Feedback • Thoughts on strategy and plans to evolve the program? • GS AMD DT and Notebooks? • Workstation – Highly customized (SKUs solution not favored)? • Any interest accessing pilot opportunity? • Warranty - Opportunity for valuable advantage: • Baseline (DT: 3/3/3 and NB: 3/3/0). • Standardize on 1/1/1 with solution to equalize to 3/3/3, if desired? (few countries may remain at 3/3/3 as exceptions) or • Must have 3/3/3 in 104 countries? • Care Packs • Optional global series Care Pack support preference: • Scale response to country capabilities? Ex: 4 hrs response in some countries, 8/24/48 hrs in others, or • Only cover major/metro locations and countries and evolve to add more coverage locations • Cover all 104 countries with consistent solution or nothing, or • Comfortable with mix deployment - Using HP and Partners? • Global Series Communication - How • Thru Sales Reps, Web portal, email, etc HP Restricted

  16. Thanks for your time and feedback HP Restricted

  17. Customer benefits • Global Product Portfolio enables Global Customers to • Establish product standards on a global basis • Simplify ordering across their corporation • Invest in software images and customized software development and lifecycle service. • Ensure consistent platforms across all company locations • Effectively manage product rollouts for all company locations • Reduce support and procurement costs HP Restricted

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