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User Survey

User Survey. Fran Wilson Director Resource Sharing. Outline. Timing & Rationale Methodology Qualitative & Quantitative stages Scope of Survey Qualitative findings Seeking your Participation. Timing & Rationale. Last survey - Kinetica 2002 New Libraries Australia service - end 2005

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User Survey

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  1. User Survey Fran Wilson Director Resource Sharing

  2. Outline • Timing & Rationale • Methodology • Qualitative & Quantitative stages • Scope of Survey • Qualitative findings • Seeking your Participation

  3. Timing & Rationale • Last survey - Kinetica 2002 • New Libraries Australia service - end 2005 • Benchmarking against previous surveys • Development of the Libraries Australia Business Plan 2007-2010

  4. Methodology • Nielsen//NetRatings • Methodology • Qualitative & Quantitative stages • Interviews with 16 CEOs/Library Managers • 2 Focus groups each with 8 participants • Cataloguing and Interlending/Search • Across all library sectors & anonymous

  5. Scope of Survey • Level of satisfaction with overall service • Level of satisfaction & feedback on: • LA Search • LA Cataloguing • LA Document Delivery • LA Administration • Subscription & Pricing • Helpdesk/Communication/User Support/Training • Future directions

  6. Qualitative findings • Positive change • Improvement based on efficiency, speed, stability and functionality • Cataloguing client and batch loading processes • Core component of library activities • Major usefulness in area of cataloguing • Difference b/w Free and Subscription • End user access still not widely offered

  7. Seeking your participation • Have your say! • Early 2007 • CEOs/Library managers & practitioners • Update your library’s contact details in Australian Libraries Gateway (ALG)

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