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2012 Packaging Revamp. Quality icons. Why revamp all our packaging?. With adoption of SO GOOD in 2011, there was a requirement to incorporate the SO GOOD branding in all our packaging artwork This represented an opportunity to also: Refresh and update the artwork
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Why revamp all our packaging? • With adoption of SO GOOD in 2011, there was a requirement to incorporate the SO GOOD branding in all our packaging artwork • This represented an opportunity to also: • Refresh and update the artwork • Obtain consistency across all elements (a few are very out of date) • Incorporate CPA and new labeling act requirements • Above all, ensure that this important consumer touch point is working as hard for the brand as possible
Strategic Direction for Packaging Re-enforce trust in the KFC brand through quality cues and messaging
Consumer research summary • 8 focus groups were conducted amongst a cross-section of our customers – exposed to new packaging design mock-ups, spontaneous responses and detailed evaluation of all elements and copy ellicited • Consumer response to the proposed packaging designs is overwhelmingly positive and viewed as a vast improvement on current pack designs suggests that consumer’s are ready for a pack change (consumer permission) • Research response indicates that the designs are effective in driving/ providing ‘Quality’ cues • If anything, the pack designs may increase consumer expectations of product delivery and quality – we can expect lower consumer tolerance for poor quality product (e.g. over held chicken) • The research response indicates that the proposed packaging succeeds in revitalising and contemporising the brand shifts the brand into a more youthful, modern, ‘fresh’ and contemporary space that is more relevant to consumers • The research response indicates that the packaging succeeds in creating a consistent brand image across the range that reflects the brand values • The research response indicates that the designs are easily recognisable as KFC (brand continuity) and that the packs succeed in reflecting rather than shifting KFC core brand values • The research response indicates that the packaging visuals work hand in hand with the positively received messaging to strengthen quality cues for the brand (both intrinsic and extrinsic)