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Student Account Services

Student Account Services. What does Student Account Services (SAS) do?. Accept payments Manage charges/credits on your account Tuition/Fees; P arking; Library; Student Health; Etc. Assist with account questions Assist with online payment questions Assist with UND Pride Card questions.

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Student Account Services

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  1. Student Account Services

  2. What does Student Account Services (SAS) do? • Accept payments • Manage charges/credits on your account • Tuition/Fees; Parking; Library; Student Health; Etc. • Assist with account questions • Assist with online payment questions • Assist with UND Pride Card questions

  3. Most FAQs • How much will I owe? • When do I have to pay it? • How do I pay it? • “…but I’m paying the bill, why can’t you talk to me about it?”

  4. How much do I owe? • Log on to CampusConnection to see your student account detail. • Fall semester charges will be posted to your account in early August.

  5. Example of how much to pay by the first day of class: Total Owing: $3,000 Current Semester Anticipated Aid: $2,500 You pay: $3000 - $2500 = $ 500 $500 would be the amount due by the first day of class (8/24/09)

  6. When do I have to pay? • Charges are due by the first day of class: • Fall Semester = August 24, 2009 • Spring Semester = January 11, 2010 • Summer Semester = May 17, 2010

  7. How do I pay? • Online • In person • By mail • TuitionPay Payment Plan

  8. Why should I pay online? We recommend paying online via your Campus Connection account because… • e-Checks are FREE! • Payment will post to your account immediately • Your Authorized User can make a payment

  9. Paying Online…from anywhere • Access your CampusConnection account • Free e-Check online • Pay by credit card (Master Card, American Express, or Discover) • 2.75% fee is charged for payments made via credit card • 24/7 Availability: Payment posts to the account immediately • No worry about mail delay • No standing in line

  10. Navigation for Students Paying Online

  11. Navigation for Students Paying Online

  12. Authorized Users Paying Online • Benefits: • e-Notices sent to Authorized User’s email address • Access to student’s account 24/7 • Make payments online

  13. Granting Authorized Users Access

  14. Other payment options… • In Person • At the SAS office Twamley Hall – Room 204 • You must show a valid picture ID at time of payment. • Cash or check payments only! (NO credit cards when paying in person.)

  15. Other payment options… • Via Mail • Mailed payments must be received on or before the due date. • Mail that is postmarked prior to the due date, but is received after the due date is considered late. If paying by check – must be in US funds drawn from a US financial institution only!

  16. Or Another Good Option is a Payment Plan via TuitionPay… • Offered through SallieMae • 3 or 4 month plans available • $35 enrollment fee per semester • Interest FREE • Can be used for Tuition/Fees and Room/Board charges • www.tuitionpayenroll.com or call 800-635-0120

  17. “…but I’m paying the bill, why can’t you talk to me about it?” • FERPA - The Family Educational Rights and Privacy Act • Federal regulations require that we have a privacy release, signed by the student, in order to discuss any account details. http://www.und.edu/dept/studentaccounts/html/studentform.htm You can obtain additional information at: http://www.und.nodak.edu/dept/registrar/FERPA/index.htm

  18. What happens if payment is not received by the first day of class? • You may be charged a late fee up to $200 if not paid on or before September 10, 2009.

  19. Campus Connection > Student Center link…The “life line” to your account • Finances • Student Account Detail • Financial Aid • Accept/Decline Awards • Personal Information • Update HOME address and telephone number • Academics • Enroll/View class schedule

  20. Stay informed @ UND • U-mail is the official means of communication at UND. Important student finance information will be sent to you via your U-mail account. • Please claim your U-mail account tomorrow at http://umailact.und.nodak.edu/umail/index.jsp • You can have the emails forwarded to an alternate email address. • If a family member takes care of your financial obligations with UND, please consider entering their email address along with your preferred email address.

  21. Where’s my bill? • NO PAPER BILLING STATEMENTS ARE MAILED. • Your bill is available for viewing on Campus Connection through the View Statements/Pay Online Now link. • Students and Authorized Users will get the e-Notice.

  22. UND Pride Card…Why do I need this?

  23. Credits and Refunds • All credits will post to the student’s account and if there are no other charges, will be refunded. • All refunds are processed via the UND Pride Card selection you choose. You will use the UND Pride Card to receive REFUNDS!

  24. How Do I Get My UND Pride Card • Your card will automatically be sent to the HOME address within two weeks after you register for fall classes.

  25. Refund Preference Options for the UND Pride Card… • ACH Direct Deposit to your existing bank account OR • Open a One Account checking account (then the card becomes a debit card) • 3 ATM machines on campus

  26. What Do I Do When I Get It? • Select your refund preference using your pride card at www.UNDPrideCard.com

  27. If your card is lost or stolen… • Go online to www.UNDPrideCard.com and order a new card OR • Contact SAS to order a replacement card (Please note: There is a $20 replacement fee charged to your Campus Connection account.)

  28. Do Not Throw It Away! Look for your UND Pride Card in the mail and remember to use it to select your refund preference immediately! www.UNDPrideCard.com

  29. What happens if I don’t activate my card to select my refund preference? • Students who choose not to activate their UND Pride Card will experience a significant delay in receiving their excess financial aid or other refunds. (Minimum of 21 days from initial processing date of the refund.) • The checks are issued through Higher One, not UND, so if students do not update their HOME address on Campus Connection prior to the UND Pride Card being mailed, there is a risk that the check will be mailed to the wrong address. www.und.edu/dept/studentaccounts/html/pridecard.htm

  30. What’s the difference? UND Pride Card U-Card (Student ID)

  31. Question Form… • If you have questions on any of the information provided in this Student Account Services presentation… • Please fill out a ‘question form’ that is located on the resource table. • We will respond in 24-48 hours via the email address you provide.

  32. Student Account Services Location: Twamley Hall, Room 204 Mail: 264 Centennial Drive, Stop 8373 Grand Forks, ND 58202-8373 Phone: 701-777-3911 Fax: 701-777-6300 Email: studentaccounts@mail.und.nodak.edu Web: www.und.edu/dept/studentaccounts/index.htm Office Hours: M-F 8:00 a.m. – 4:30 p.m.

  33. Student Account Services is here to help! Up Next: Housing and Dining…

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