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How an After-Sales Service Program Can Help Your Business PROBLEMS, SOLUTIONS – AND OPPORTUNITIES

How an After-Sales Service Program Can Help Your Business PROBLEMS, SOLUTIONS – AND OPPORTUNITIES. The After-Sales Portal and Your Business MANY NEEDS, MANY SOLUTIONS, ONE STOP. Eight points with specific, unique needs – but one common goal. After-Sales and You

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How an After-Sales Service Program Can Help Your Business PROBLEMS, SOLUTIONS – AND OPPORTUNITIES

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  1. How an After-Sales Service Program Can Help Your Business PROBLEMS, SOLUTIONS – AND OPPORTUNITIES

  2. The After-Sales Portal and Your Business MANY NEEDS, MANY SOLUTIONS, ONE STOP Eight points with specific, unique needs – but one common goal

  3. After-Sales and You WHAT CAN WE DO FOR YOUR COMPANY? • Information: Find all the information you need, and ONLY what you need • Structured Format: Isolate the data you want, quickly and easily • Real Time Data: Improve your inventory- and shipping efficiency, failure rate monitoring, and contact with consumers – and that of all your branch companies as well!

  4. The YARRAA Advantage UNIQUE SELLING PROPOSITIONS • Improved Contact with Consumers • New Revenue Source • Direct sales of insurance and warranty extensions • More Communication, Less Paper: A central, online communication portal • Cut Warranty Fraud: Security without blocking honest clients • Worldwide Network of Partners: • Service centers • Distributors • Expanding to new markets • Recyclers

  5. Consumer Problems YARRAA Solutions! The YARRAA Advantage CONSUMERS • Warranty cards: cumbersome and easy to lose or forget • Warranty expiration dates and conditions • Finding service centers and getting help • Different brands = different websites and passwords for each item • Online warranty registration, fast and easy • Keep track of all dates with our warranty calendar • Online service requests available worldwide • Universal access for all brands and models

  6. The YARRAA Advantage CONSUMERS

  7. The YARRAA Advantage RETAILERS • New Revenue Stream: Sell warranty extensions and insurance on commission; connect with service center partners everywhere • Gatekeeping: Block fraudulent returns; dynamic claims- and quotations approval process • Open Returns Cases: Keep all staff informed, easily

  8. The YARRAA Advantage SERVICE CENTERS • Retailers with Authorized Service Centers • Added revenue stream: Sell insurance and warranty extensions • Improved communication with and among branches • Product tracking for all consumers and employees • Independent Service Centers: • Two added revenue streams: • Reach new consumers and retailers • Sell insurance and warranty extensions • Centralized communications even for the biggest chains

  9. The YARRAA Advantage DISTRIBUTORS • Cut Costs by 20% with improved inventory efficiency • Added Revenue Stream: Accept reverse shipments • Efficient Product Routing in all directions • Improved Product Returns Management

  10. The YARRAA Advantage MANUFACTURERS • Added Revenue Stream: Sell insurance and warranty extensions • Worldwide Network: Reach other Yarraa partners throughout the world • Gatekeeping: Stop warranty fraud without turning away honest consumers • Online Services: Warranty registration, customer service, failure rate monitoring, and more

  11. THE YARRAA TEAM Mark Twaalfhoven Sanjeev Kakar Steve Crain Mr. Ramesh Mr. Ramesh President & CEO Dr. Jesus Poncede LeonCOO Michael R. BlumbergVice President for Marketing Volker EckertVice President for Marketing and Communications–Europe MasatoVice President for Marketing-Korea/Japan Mr. David A. BedeDirector of Marketing and Strategy

  12. THE YARRAA COMMUNITY • Over 2 million product registrations • Over 15,000 service centers • 200 companies • 42 countries • One website

  13. The Competition OUR DISTINCT COMPETITIVE ADVANTAGE • Our Database:All information is proprietary and confidential – and mutually beneficial to our clients • Universal: Only YARRAA gives consumers a voice • Patent Pending Technology: US and International patents pending • Exclusive Partnerships: • Shipping: UPS, DHL, TNT – low rates only for our clients • Warranties & Insurance: Star Shield, Prorisk, Global Warranty Group

  14. EXISTING SOFTWARE SOLUTIONS FOR AFTER PURCHASE SOLUTIONS

  15. YARRAA PARTNERS AND CLIENTS …and we’re growing!

  16. Mark Twaalfhoven Sanjeev Kakar Steve Crain Thank you Mr. Ramesh President & CEO Dr. Jesus Poncede LeonCOO Michael R. BlumbergVice President for Marketing Volker EckertVice President for Marketing and Communications–Europe MasatoVice President for Marketing-Korea/Japan Mr. David A. BedeDirector of Marketing and Strategy Volker EckertVice President for Marketing and Communications–Europe

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