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Managing Information and Information Technology

Managing Information and Information Technology. After studying this chapter, you should be able to: Describe the role and importance of information in the manager’s job and identify the basic building blocks of information technology.

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Managing Information and Information Technology

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  1. Managing Information and Information Technology www.AssignmentPoint.com

  2. After studying this chapter, you should be able to: Describe the role and importance of information in the manager’s job and identify the basic building blocks of information technology. Discuss the basic factors that determine an organization’s information technology needs and describe the basic types of information systems used by organizations. Discuss how information systems can be managed. Describe how information systems affect organizations. Learning Objectives www.AssignmentPoint.com

  3. Figure 22.1: Managers as Information Processors www.AssignmentPoint.com

  4. Information and the Manager • Characteristics of Useful Information • Accurate • A valid and reliable reflection of reality. • Timely • Information delivered in time for managerial action. • Complete • Information that tells a complete story, rather than being incomplete or distorted. • Relevant • Meets the needs and circumstances of the individual manager. www.AssignmentPoint.com

  5. Figure 22.2: Information Management as Control www.AssignmentPoint.com

  6. Figure 22.3: Building Blocks of a Computer-based Information System www.AssignmentPoint.com

  7. Figure 22.4: Determinants of an Organization’s Information-Processing Needs www.AssignmentPoint.com

  8. Types of Information Systems (cont’d) • Major Systems by Level • Transaction-processing systems • Systems for Knowledge Workers and Office Applications • Systems for Operations and Data Workers • Knowledge-Level and Office Systems • Management Information System (MIS) • Decision Support System (DSS) • Executive Support Systems (ESS) • Artificial Intelligence (AI) and Expert Systems www.AssignmentPoint.com

  9. Figure 22.5: A Basic Management Information System www.AssignmentPoint.com

  10. Types of Information Systems (cont’d) • The Internet (“Net”) • A network of networks serving millions of computers and offering information on business, science, and government and providing communication flows among more than 170,000 separate networks worldwide. • Internet service provider (ISP) • World Wide Web (WWW) • Servers and browsers • Dictionaries and search engines • Intranets • Extranets www.AssignmentPoint.com

  11. Figure 22.6: Establishing an Information System www.AssignmentPoint.com

  12. Managing Information Systems • Issues in Managing in Information Systems (IS) • Integrating information systems • Developing all at once • Adopting a standard system • Using information systems • Ideal system—simple and nontechnical • Managing information security • Firewalls • Security • Encryption www.AssignmentPoint.com

  13. Table 22.1: Limitations of Information Systems www.AssignmentPoint.com

  14. The Impact of Information Systems on Organizations • Leaner Organizations • Direct communication links broaden the span of management, foster simpler organizational structures, and increase productivity. • More Flexible Operations • IS can be used to offer greater variety, faster delivery cycles, and the mass-customization of products. www.AssignmentPoint.com

  15. The Impact of Information Systems on Organizations (cont’d) • Increased Collaboration • Internally, network systems help in keep everyone in the organization informed. • Externally, network systems help build business-to-business relationships. • More Flexible Work Sites • Networks allow workers to be located in places other that the traditional office and still participate in the firm’s operations. www.AssignmentPoint.com

  16. The Impact of Information Systems on Organizations (cont’d) • Improved Management Processes • Improved information systems now can quickly furnish information in a convenient, usable format to any member of the organization. • Changed Employee Behaviors • Positive effects • Improves individual efficiency through the use of a new technology and the work associated with it. • Negative effects • Can lead to isolation of people and is a less personal form of communication. www.AssignmentPoint.com

  17. Key Terms • data • information • information technology (IT) • accurate information • complete information • timely information • relevant information • information management • knowledge workers • transaction processing systems • management information systems (MIS) • decision support systems (DSS) • executive support system (ESS) • artificial intelligence (AI) • Internet • Internet service provider (ISP) • World Wide Web (WWW) • web browser www.AssignmentPoint.com

  18. Key Terms (cont’d) • intranet • extranet • firewall www.AssignmentPoint.com

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