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Group Warm-up. Select a brand that you are all familiar with and draw “it” in the middle of your poster paper. Branding. Vision for Employees (staff = brand builders). Values, Identity, Vision. Shape Public’s Perception (images, feelings, impressions). Internal. Promise. a BRAND
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Group Warm-up • Select a brand that you are all familiar with and draw “it” in the middle of your poster paper.
Vision for Employees (staff = brand builders) Values, Identity, Vision Shape Public’s Perception (images, feelings, impressions) Internal Promise a BRAND is... Risk Reducer (build trust) Consistency External Short-hand (delivers chunks of information) Experience Positioning (functional & emotional)
Core Attributes of Starbucks Experience (1) Welcoming feeling (2) Finest Coffee (3) Look & smell of stores (4) Passion of employees
15th Avenue Coffee & Tea Roy Street Coffee & Tea
Vision for employees Values, Identity, Vision Public’s Emotional Content (images, feelings, impressions) Promise Risk Reducer (for customers) Consistency Short-hand (delivers a lot of information) Information Differentiation (positioning)
Values, Identity, Promises? & Consistency? $1 Billion Sales
Is the BRAND Compromised? June-2008 Issue of Vanity Fair &
Warm-upSprint Advertising a New Product • How is Sprint trying to position themselves? • What perception do they want you to have? • Is this an effective advertisement for the launch of a new product (explain)? The Ad
Economic Value Differenciated Stage Experiences Competitive Position Deliver Services Make Goods Extract Commodities Undifferenciated Market Premium Pricing
Exit Slip • Explain which of the core attributes you believe is the most important to Starbucks and should not be compromised.