Metric Stream Enterprise-wide Performance Management with Metrics

1. MetricStream Enterprise-wide Performance Management with Metrics

2. Agenda • MetricStream • Introduction • Background • Market Observation • Challenges • Problem Statement • The MetricStream Solution • Architecture • Business Cartridges • Customers and Partners • Benefits

3. Market Observation Market Observation

4. Market Observation A Market Observation • The best performing companies have high efficiency of operations • - both customer facing and internal

5. Market Observation: Challenges What Are the Obstacles? • Information silos • Business visibility is narrow in focus, along business lines • Too much information • Exception-based is the key • Fire-fighting mode of operations • Strategic enterprise initiatives are delayed • Old data is not actionable • Problems need to be identified proactively

6. Market Observation: Complexities Managing Execution Is Complex • Evolving, growing business • If a shipment is late, what is the cause – and where? • Which are your biggest operational issues .. historically? • Unpaid Invoices? • Late Work Orders? • Excess Inventory? • Un-depreciated assets? • Poor Vendor Management? • Best of breed complicates this further • Silo effect compounded by technical issues

7. Market Observation: Problem Information Chain Problem • Business processes need to be monitored proactively, in real time. • Otherwise, trading partners are affected because of bad service. • Market evolution causes business processes to evolve. • Custom development efforts are time consuming, error prone and do not scale well. • Difficult to hire skilled EAI professionals.

8. Market Observation: Solution Is There A Solution? • Manage the business by metrics • Metrics drive behavior • Drill-down visibility into operational issues • Drill down from hi-level metrics into business process issues • Problem Dashboards • Identify all problems in one central dashboard • Infrastructure to manage growth But central EXTENSIBLE visibility to business processes is currently not available Analyst Comments

9. The eBM Solution MetricStream eBM Solution

10. The eBM Solution: Components Features Systemi Suite™ is the eBusiness data management tool • Metrics • Business Cartridges for Industry Leading enterprises • Easily extensible • Hierarchical Metric Definitions • Personalized dashboards • End user configurable workflow • Personalized Alerts and Problem Definitions • Corrective actions centralized

11. The eBM Solution: Architecture Open Plug & Play Architecture • Industry-standard languages and Protocols • HTML, Java 1.3, Java API (servlet, mail, security, JNI) • Extensive use of XML • HTTPS, 128 bit encryption • Oracle 8i Metric Warehouse • Scalable, Extensible, Configurable • CORBA+services Typical Install Time: 8 hrs Typical Implementation Time: 24 hrs Architecture Diagram

12. The eBM Solution: Business Cartridges Business Cartridges • Out-of-the-box, instant ROI • Pre-defined, configurable, extensible • Encapsulates • Business process metrics (KPI’s), Operational Issues, Transactional Issues, in dashboards and charts - across: • Financials, Distribution, Manufacturing, Order Management, Call Center, Warehouse Management, APS, SCP • Product Offering Plans • ERP: JD Edwards, Oracle, PeopleSoft, SAP • CRM: Clarify , Kana, Remedy, Siebel, Vantive • WMS: HK Systems, PKMS, Yantra, • Other: Aspect, ATG, Broadvision, Cisco ICM , OpenMarket, Vignette

13. Customers & Partners MetricStream Customers and Partners

14. Customers & Partners Installations Executive dashboards with drill-down Enterprise-wide checks on business processes Proactive controls for business operations Click here for other Market Interest

15. Customers & Partners Partners Systems Integrators ASP’s OEM’s

16. The eBM Solution: Benefits Our customers have seen: • Enterprise-wide Operations Visibility • Exception Driven Management • End-user dashboards and drill-downs • Growing repository of evolving knowledge • Comprehensive pilots in 2 weeks or less Click here for Differentiation

17. The eBM Solution: Debrief You can leverage MetricStream to: • Enable Business Users to Improve Business Processes • Manage enterprise operations proactively • Eliminate inter-application “silo” effects • Improve Customer Relations • Measure and drive business from a central platform

18. Question & Answer MetricStream Managing the pulse of your business

19. Architecture Diagram

20. Appendix B Appendix B Analyst Comments

21. Appendix B: Analyst Comments Market Overview Key metrics should be used as indicators to tell managers they have a problem with operations. The best use of key metrics is when used with a set of complementary indicators, much like the dashboard in a car. - From the report “Where and When are Key Metrics Best Used”. • The ‘real value’ is post implementation optimization of business processes – Life after go-live is very real. - From the report “Creative Thinking and Powerful Results – EA in Business”. • Enterprise to Enterprise demands operational excellence from product concept to consumption. In successful companies the automated supply chain itself becomes the strategic asset. – From the report “6 strategies for eCommerce Intelligence”. • Real-time data synchronization is the goal – and fear. Synchronization volumes will explode. Organizational barriers keep teams isolated. An explosion of data integration is coming, and applications have never worked together. – From the report “Getting Apps to Work Together”. Gartner: AMR: IDC: Forrester:

22. Appendix C Appendix C Customer Successes & Other Market Interests

23. Appendix C: Customer Successes & Market Interests Idec Customer Story • Operational business metrics • Number of late orders by type • Number of partial shipments • Open invoices • Open PO’s • Data Comparison • WMS to Oracle • Book Close • Identification of reconciling issues • Business Process Issues by Business Line

24. Appendix C: Customer Successes & Market Interests Lucent Customer Story • Enterprise-wide interface monitoring • Oracle, 20 MES, 6 WMS, SCP, 2 APS • Data Comparison across applications • Planning Information, BOM consistency • Control Panel for Factory Managers • Before MetricStream “running blind into a brick wall” • Business Process Management within Oracle • Business Process Issues by Business Line

25. Appendix C: Customer Successes & Market Interests Verizon Customer Story • Oracle Financials metrics • Assets, AP, AR, Planned/Actual, Expense/Income • AP, AR visibility • Problem Vendors, top 20 lists • Control Panel for CFO • Monitoring assets, liquidity, invoices, projects centrally • As a superior alternative to Oracle Biz • Extensible

26. Appendix C: Customer Successes & Market Interests Market Interest • Companies with worldwide distribution For example: • Amazon, Amkor, Bechtel, Boeing, Dell, Gateway, GE, HP, JDSU, Lucent, Motorola, On Semi, Sony, Sun , Toshiba, Unisys, Veritas, Verizon … • Companies with stand-alone enterprise applications For example: • Frito Lay, Kellog, Quest, Saba … • ASP’s offering enterprise applications For example: • Appshop, Allegrix, Breakaway, Chapter2, Coreon, Corio …

27. Appendix D Appendix D Differentiation

28. Appendix D: Differentiation Functionality Comparison