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BEYOND THE BUZZWORDS

BEYOND THE BUZZWORDS. JOURNEY TO GOLD. Sales Success. Customers Success. Fleet Success. Fleet Success. Payables Success. Electronic Payables. Collections. Receivables Turnover. Performance Plan. Profit Margin. Take Care of Employees. Workers Comp Claims. Benefits to Owners.

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BEYOND THE BUZZWORDS

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  1. BEYOND THE BUZZWORDS JOURNEY TO GOLD

  2. Sales Success

  3. Customers Success

  4. Fleet Success

  5. Fleet Success

  6. Payables Success Electronic Payables

  7. Collections Receivables Turnover Performance Plan

  8. Profit Margin

  9. Take Care of Employees Workers Comp Claims

  10. Benefits to Owners

  11. New Benefits • EAP – 2004 • Vision Insurance • Optional Life Insurance • Boot Allowance • Veterans Day

  12. NOI %

  13. Journey with Employees Manager’s Meeting • Wanted to Grab onto a Vision • “100 Best Places to Work” • Harvest ideas from employee-owners

  14. Strategic Planning • Not enough representation • Everyone invite one guest of your choice • Integrate vision and strategy • Measurables Outside of Bottom Line

  15. ACRT's Vision • To be a place where each employee, customer and team member can feel trusted, empowered and enriched by the experience

  16. Journey to Strategic Goals • Performance Plan • Started 6 years ago • Written 3 different times • Push down & Collaborate • Tie to Strategic Goals 100 BEST

  17. Journey to Strategic Goals • Tactics to Implement Performance Plan Discussed and agreed on Sign off to agree • Target dates • Review quarterly • Measurable and bench marks clear

  18. Journey to Strategic Goals • TALK with each other in dialog • “What is holding up moving forward • “What can I do to help you move forward?” • Move targets as needed • Measure along the way

  19. Journey in Community • Involvement • Acknowledge insights at all levels • Listen • Provide opportunity to contribute • Ask employees • Alignment

  20. Journey in Community • Payroll “Purple” sheet process • Safety committee • Boot benefit committee Collaborate

  21. Journey to Gold • Know the Goal - Vision • Be strategic on all levels • Use performance plan • Count on your employees to get you there • Align goals, strategy and performance

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