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Using a Dashboard for Program Management

Using a Dashboard for Program Management. Monday, April 19, 2010 Shannon Van Deman, MBA. Joe the Plumber. Eureka!. Choices, Inc. Non profit care management organization created in 1997 Developed around a community need: “high cost youth out of state”

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Using a Dashboard for Program Management

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  1. Using a Dashboard for Program Management Monday, April 19, 2010 Shannon Van Deman, MBA

  2. Joe the Plumber

  3. Eureka!

  4. Choices, Inc. • Non profit care management organization created in 1997 • Developed around a community need: “high cost youth out of state” • Blended system of care principles with wraparound values and managed care technology.

  5. Choices Care Management • Over 150 Employees • $36 Million Annual Budget • Over 600 youth served in Child Family Teams daily • Working across ALL child serving systems – 60% CW 180 80 220 100 20 Indianapolis – Indiana (1997) Cincinnati – Ohio (2002) Rockville – Maryland (2005) Baltimore County – Maryland (2006) Washington DC (2008)

  6. Care Coordination Child Welfare Friend Family Mental Health/ Substance Abuse Teacher Pastor Care Coordinator Provider Network Case Rate PLAN

  7. Dashboard: Key Performance Metrics? • Youth and family functioning • Time spent with youth and families • Dollars spent on youth and families • Service mix

  8. Dashboards

  9. Dashboards

  10. Dashboards

  11. Dashboards

  12. Dashboards

  13. Dashboard • Identify key performance metrics • Develop a mechanism to collect the data • Figure out how to deliver the data • Introduce the dashboard to staff • Roll out is KEY!

  14. Fun Future Directions Corporate Names Ticker Tapes “Business School”

  15. Visualizing Strengths & Needs

  16. Conclusions • Dashboards are beneficial for care coordinators • They manage huge amounts of tax payer dollars • They work across systems and facilitate meetings • They are responsible for the children and families they serve • Can help advance children’s mental health

  17. Thank You! www.ChoicesTeam.org Choices, Inc. 4701 N. Keystone Ave. Suite 150 Indianapolis, IN 46205 (317) 726-2121

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