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Streamlining Development Permitting March 8, 2011

Board of County Commissioners. Streamlining Development Permitting March 8, 2011. Presentation Outline. Immediate Action Plan Streamlining Task Forces Regulatory Environmental Summary – Next Steps. Presentation Outline. Immediate Action Plan Streamlining Task Forces Regulatory

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Streamlining Development Permitting March 8, 2011

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  1. Board of County Commissioners Streamlining Development Permitting March 8, 2011

  2. Presentation Outline • Immediate Action Plan • Streamlining Task Forces • Regulatory • Environmental • Summary – Next Steps

  3. Presentation Outline • Immediate Action Plan • Streamlining Task Forces • Regulatory • Environmental • Summary – Next Steps

  4. Immediate Action Plan Time is Most Important Aspect for Customers • Establish permitting services • Improve information flow • Improve development support services

  5. Immediate Action Plan Issues Identified • Multiple locations • Ownership of the process • Need for better customer guidance • Better access to information • Duplicated environmental permits • Customer access to the internet

  6. Immediate Action Plan Recommended Action Plan • Establish “one-stop” permitting • Create clear permitting destination • Clarify accountability • Improve information flow • Augment support activities • Enhance customer outreach • Accept approved wetland delineations • Offer wi-fi service

  7. Immediate Action Plan Establish “One-Stop” Permitting • One location to visit • One location to submit applications • One location to ask questions • One location to receive results

  8. Immediate Action Plan Establish “One-Stop” Permitting • All permitting departments onsite • Several departments already in place • Additional representation by • Utilities • Development Engineering • Stormwater Management • Environmental Protection • Code Enforcement • Orange County Health One Stop Permitting

  9. Immediate Action Plan Establish “One-Stop” Permitting • Utilize existing staff • Occupy available space in Zoning • Divisions retain managerial authority • Coordinated by Permitting Advocate

  10. Immediate Action Plan Create Clear Permitting Destination • Establish Permitting Services destination for the customer • Rebrand 1st floor of County Administration Building • Provide enhanced signage

  11. Immediate Action Plan Clarify Accountability • Designate a single person to guide customers through the system • Establish Permitting Advocate • Empower individual staff to “own” the process • Cross-train staff to improve process understanding

  12. Immediate Action Plan Improve Information Flow • Establish Customer Assistance Team • Expand pre-application meetings • Create additional publications that explain permitting processes • Expand web presence

  13. Immediate Action Plan Enhance Support Activities • Digital public records on demand • Consolidate support activities where feasible • Cross-train support staff

  14. Immediate Action Plan Enhance Customer Outreach • Update“Building It Right” Program • Use Orange TV and local home improvement retailers

  15. Immediate Action Plan Streamline Wetland Delineation Process • State and local wetland delineation uses same evaluation criteria • Accept state agency approved wetland delineation to reduce duplication

  16. Immediate Action Plan Offer Wi-Fi Service • Provide free wi-fi connection to customers and public • First floor lobby • Allows customers to remain connected

  17. Immediate Action Plan Summary • By May 1st • Initiate “one-stop” permitting services • Designate Permitting Advocate • By June 1st • Establish customer assistance team • Accept state wetland delineations • Provide wi-fi access for customers

  18. Future Activities • Online application submittal • Electronic plan submittal • Development information portal • Online project tracking • Development “dashboards”

  19. Presentation Outline • Immediate Action Plan • Streamlining Task Forces • Regulatory • Environmental • Summary – Next Steps

  20. Regulatory Task Force • Mission • Support job growth and economic development by eliminating duplicative regulations, reducing process times and improving customer service

  21. Regulatory Task Force • Membership • Fifteen members • Member appointments • Two by each Commissioner • Three by Mayor • Suggested representation • Citizens • Small business owners • Homebuilders • Developers/contractors • Private sector attorneys • Private sector planning consultants • Private sector engineers

  22. Regulatory Task Force Three Primary Areas of Review Commercial permitting Infill and redevelopment Development review

  23. Regulatory Task Force • 1. Commercial Permitting • Vertical construction • New construction and alterations • For multifamily and non-residential projects

  24. Regulatory Task Force • 2. Infill and Redevelopment • Develop targeted review process • Evaluate incentives potential • Use brownfield designations

  25. Regulatory Task Force 3. Development Review Subdivision Plat Conventional Rezoning Road Agreement PD-LUP Amendment Comprehensive Plan Amendment Preliminary Subdivision Plan PD Development Plan Planned Development Rezoning Vested Rights Determinations Change Determination School Concurrency/ Capacity Enhancement Agreement Special Exception Engineering Construction Plan

  26. Regulatory Task Force 3. Development Review

  27. Regulatory Task Force • 3. Development Review • Process improvements • Committee review and streamlining

  28. Regulatory Task Force 3. Development Review – Processes • Comprehensive Plan amendment • Rezoning • Planned Development Rezoning • PD Land Use Plan • Preliminary Subdivision Plan • Development Plan • Impact fee review • Concurrency review • Platting

  29. Regulatory Task Force • 3. Development Review – Committees • Development Review Committee • Planning and Zoning Commission / Local Planning Agency • Board of Zoning Adjustment • Road Agreement Committee • Impact Fee Committee • Concurrency Review • Committee

  30. Regulatory Task Force Task Force Process Initial Task Force meetings Appoint subcommittees to address three areas of review Review subcommittee progress Develop findings and recommendations to report back to BCC

  31. Regulatory Task Force Task Force Meetings Task Force mission, orientation, select subcommittees members Overview and initial issue discussion Overview of code update Invite members of the public to address the Task Force Regular meetings to monitor subcommittee progress

  32. Regulatory Task Force Task Force Subcommittees Introduction to processes Solicit public input Benchmarking analysis Assess issues Prioritize actions Develop timeline for implementation Develop recommendations for Task Force

  33. Regulatory Task Force Prioritizing Actions Cost/benefit Impact Ease of implementation

  34. Regulatory Task Force • Task Force • Review and finalize subcommittee recommendations • Develop prioritized list of changes • Prepare implementation plan and timeline • Consolidate into Task Force Report • Report to BCC

  35. Presentation Outline • Immediate Action Plan • Streamlining Task Forces • Regulatory • Environmental • Summary – Next Steps

  36. Mission Promote job growth and sustainable economic development to enhance community well-being by streamlining environmental related processes and customer service while ensuring our commitment to environmental stewardship. Environmental Task Force

  37. Environmental Task Force • Nine members • Home Builders Association • Environmental community • Private sector – planning consultant or attorney • Small business owner • Citizen

  38. Environmental Task Force • Primary programs of review • Natural resources • Solid waste • Wastewater • Air and petroleum

  39. Environmental Task Force Regulations Authorities Agency Overlap / Delegation Process CustomerService / Education Staffing Levels Environmental Task Force } Permitting Inspections Enforcement

  40. Environmental Task Force • Task Force • Review and finalize subcommittee recommendations • Develop prioritized list of changes • Prepare implementation plan • Assign implementation timeline • Consolidate into Task Force Report • Report to BCC

  41. Presentation Outline • Immediate Action Plan • Streamlining Task Forces • Regulatory • Environmental • Summary – Next Steps

  42. Summary – Next Steps • Immediate Action Plan • One-stop permitting • Customer service improvements • Wi-fi access • Wetland delineations • Convene Task Forces • Assign subcommittees • Review development processes • Bring recommendations to BCC

  43. Summary – Next Steps • Immediate Action Plan • May – June • Submit Regulatory Task Force nominations • By March 18, 2011 • BCC meeting to approve members • March 29, 2011 • Task Force work • Six to 18 months

  44. Board of County Commissioners Streamlining Development Permitting March 8, 2011

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