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California State Library Public Access Technology Benchmarks Webinar

California State Library Public Access Technology Benchmarks Webinar. Presenters: Pauline Mingram & KG Ouye July 25, 2011. Agenda. Bill & Melinda Gates Foundation Benchmarks Project California ’ s Role Discussion Questions Q & A. Bill & Melinda Gates Foundation. Anchor Access

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California State Library Public Access Technology Benchmarks Webinar

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  1. California State LibraryPublic Access Technology Benchmarks Webinar Presenters: Pauline Mingram & KG Ouye July 25, 2011

  2. Agenda • Bill & Melinda Gates Foundation • Benchmarks Project • California’s Role • Discussion Questions • Q & A

  3. Bill & Melinda Gates Foundation Anchor Access Capacity Advocacy 2010-2014 Create Access Direct Infrastructure Investments 1997-2003 Sustain Access Investment, Capacity, Advocacy 2004-2010

  4. Benchmark Goals A tangible set of public access technology benchmarks designed to Help local library leaders use technology to support local community priorities and deliver library programs.

  5. National Participants

  6. California’s Role • Implementation and Adoption ($50,820 Grant) • State Library is a member of the Benchmarks Roundtable • Two pilot libraries in CA • Salinas Public Library • Sacramento Public Library • Two Focus groups with public libraries to determine how to best implement benchmarks in California • Webinar to elicit additional feedback California Implementation and Adoption Plan for Next Grant • Marketing • Communication • Types of tools needed to support implementation

  7. Discussion Time

  8. How Could Your Library Benefit from Public Technology Access Benchmarks? The Focus Groups said: • Validate library mission, goals and services • Evaluate and set standards for service • Marketing, advocacy and communication tool: telling stories to funders, supporters, users • Internal resource allocation: staff, space, equipment • Use for grants and funding

  9. What Are the Challenges, Issues and/or Barriers to the Adoption and Implementation of Benchmarks? The Focus Groups said: • Will the benchmarks be relevant and easy to use, qualitative as well as quantitative? • Benchmarks need to be scalable and flexible for diverse communities • Concern for privacy in information gathering • Will there be money and training to assist in reaching benchmarks? • Adapting to constantly changing technology

  10. What Would Encourage You and Your Community to Use Benchmarks? The Focus Groups said: • Grants, funding and training • Benefits to community • Easy to gather use and communicate statistics, balance of visuals and numbers. • Documentation for advocacy and evidence of success • Framework such as templates for how to use with community stakeholders, compare to other organizations and tangible steps to improve service • Lobbying by Gates, ICMA, advocates

  11. What Tools Would Support Your Use of the Benchmarks? The Focus Groups said: • Software/hardware application to easily gather information, analyze and share • Training on how to leverage output/outcome data from benchmarks • "Dashboard" reporting and planning tool, use for what would happen if added x or added y • Marketing and effective public relations tool, easy to customize "marketing in a box” • Automated reporting capabilities and coordination with required reports

  12. How Would a Benchmark Tool Help You Determine What Services to Provide or Which Current Services to Change? The Focus Groups said: • Help establish a hierarchy for resources, determine programs, space use, collaborations, partnerships • Trend spotting • Comparison with other libraries. • Program evaluation and justification for what to keep, change, delete. • Help with strategic planning and long-term goals

  13. How Could You Use Benchmarks as Leverage with Decision Makers, Patrons, Partners, Others? The Focus Groups said: • Marketing, justification and validation for funding, staffing services and programs • Industry standards appeal to business • Demonstrate cost effectiveness • Comparison with other jurisdictions • Validate choices around technology

  14. What Questions Do You Think You Will Get about the Benchmarks from Decision Makers, Staff, Union, Others? The Focus Groups said: • Why should we participate, how does this benefit me, the library, the community? • Who created the benchmarks, why are they relevant? • Is this an unfunded mandate, what is the cost and who pays? • Who else is participating and is their information relevant to me? • Does this change the MOU, job description, or take away jobs?

  15. How Likely Will Your Library Be to Participate in the Benchmark Program? The Focus Groups said: • Need to see benchmarks before making a decision • Yes, if it fits goals and is efficient and is simple to understand and implement • Yes, if requires minimal training • Yes, if it has an impact and helps focus on services • Must be sustainable for community after grant funds end

  16. Additional Input Opportunity A survey is available to gather more feedback from everyone after this webinar. You don’t have to have attended the webinar to complete the survey! It is located here: https://www.surveymonkey.com/s/HPZ3NF3

  17. Thanks for Attending! Questions or comments after the webinar? Feel free to contact us! KG Ouye: kgouye@sbcglobal.net Pauline Mingram: paulinemingram@sbcglobal.net

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