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Introduction to Social Service Standards and Program Evaluation

Introduction to Social Service Standards and Program Evaluation. Central Territory Social Services Department. Goals/purpose of orientation. Become familiar with the new National Social Service Standards and resources Understand the benefits of evaluation for programs

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Introduction to Social Service Standards and Program Evaluation

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  1. Introduction to Social Service Standards and Program Evaluation Central Territory Social Services Department

  2. Goals/purpose of orientation • Become familiar with the new National Social Service Standards and resources • Understand the benefits of evaluation for programs • Learn about the model we use for evaluation self-study, site visits and certification

  3. Participant Introductions Join a group as instructed by the facilitator Introduce yourself briefly for now: • Name • Current job, position or title • Your experience with the Territorial's evaluation process

  4. History of project • TSA has long history of standard development - Basic Standards for Residential Programs - Supplemental Standards for Day Care - Silvercrest/ARP Standards (West) - Central and Canada/Burmuda Territories

  5. History of project • Development of National Social Service Standards - Critically analyzed 6 national accreditation manuals - Roughly 100 officers/staff provided consultation on project through Survey Monkey - Standards written/indicators developed • National Social Service Commission approved standards and use as a pilot in 2008/2009, Program Commission and Commissioners Conference will be asked to approval once modifications are made • Review process is modeled after existing TSA certification programs (Central Territory)

  6. What’s been done? • Standards Manual – following research and input standards were rewritten. Changes to chapters and designations • Self-study tool - Indicators added to measure whether a program is meeting the standards • Synopsis of Standards (overview) • Orientation Manual – materials from Central and Canada incorporated for orienting programs, evaluators and leadership • Lotus Notes database being updated

  7. Benefits of standards • Provide critical benchmarks to measure program performance • Caring and compassionate service delivery • Accountability • Means to identify high risk/critical issues • Increases communication between THQ/DHQ and program

  8. Benefits of standards continued… • Guide for future planning and program development • Shape or inform quality improvement efforts • A process for ongoing staff training and development • A way of celebrating excellence and identifying best practices • Means by which to increase consumer and community confidence in our programs • Will orient and educate advisory board members about our service

  9. Five types of program evaluation • External accreditation/THQ pastoral care review • TSA Consultation for programs needing help getting ready for a full review • TSA Certification for SS programs (THQ) • TSA Certification renewal (THQ/DHQ led) • TSA Small corps/program reviews (DHQ)

  10. Focus of evaluation • Catch people doing things right • Affirming, supporting, encouraging staff • Provide guidance, technical assistance and resources to help improve programs • Challenge program staff to raise performance • Identify best practices

  11. Phase I: Initial planning • Site selection • Notifications/scheduling • Developing site visit schedule • Initial orientation • Team development • Travel and accommodation arrangements

  12. Evaluator Roles • Territorial Evaluators • Divisional Social Service Directors and/or Program Consultants • Peer Reviewers and Contract Consultants

  13. Phase II: Preparing for the review • Introduction to self study tool • How to completing the self study and attachments and timeline • Develop the review schedule • Instruction on how to use the Lotus Notes evaluation database

  14. Synopsis of Program Standards • Organization, Governance and Administration • Community • Personnel Management • Service • Pastoral Care • Finance and Contract Management • Facility and Equipment • Planning and Evaluation • Safety and Risk Management

  15. Introduction to Self Study Tool • Provides an essential list of indicators from which to measure a program against the standards • Program rates itself on every standard • Tool includes checklists for personnel records, case records, facility and property

  16. Standard designations • Required standards (R) • Regular standards • Divisional or shared standards (D or S) • Best practice standards (BP)

  17. The statement of purpose is defined in writing.  X The statement of purpose is reviewed periodically and updated. 3 R 1.1.1 The purpose statement is made available to those served and the community at large.  X The statement of purpose is in alignment with the mission of The Salvation Army. Using self study tool Designation Number Standard Indicators Score

  18. Exercise: Completing the Service Section • Open your packet to the Service Section of the self-study tool. • Try to fill out this section • The presenters will be available to field any questions.

  19. Completing the self study • Programs will have lead time of 4-6 months to complete document • Programs have option to receive orientation • Team approach to self study completion • Lotus Notes Evaluation Database has resources to assist

  20. Introduction to Small Corps/Program Review Tool • To be used for basic emergency service programs (Family services, case management, housing counseling (possibly), food pantries, etc… • Review tool = all required standards in each chapter • One day review process conducted by divisional staff • Programs with less than $100K budgets should be considered for this type of review

  21. Phases III/IV: The Review & Follow Up

  22. The Review Process Review Team Program Management Prepares Documentation Initiates Review Arrival/Introductory Meeting Interviews, Observation Audit of Files Review Team Debriefs Review Team and Staff Complete Review Final Meeting ShareResults & Discussion Development of Action Plan Write and Forward Report To Program Dialogue for acceptance of Action Plan DHQ Approves Action Plan DHQ Supervises Implementation Certification THQ Reviews Action Plan Award Grant

  23. Site schedule: day 1

  24. Sample action plan

  25. Certification • Bronze (70%+), Silver (80%+) or Gold (90%+) • Programs going through a consultation will receive a follow up the next year for certification. • Certification is good for three years • THQ begins recertification process at beginning of 4th year • Benefits include potential for staff development training, eligibility for territorial social service awards

  26. What’s Next?

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